Food Service Manager/General Manager

McDonald's; Victoria; On-site; Full time

Job summary

A leading foodservice retailer is seeking an experienced manager in Victoria, Canada. The role involves planning and directing daily operations, supervising staff, and ensuring compliance with health and safety regulations. Ideal candidates will have a secondary school certificate and 1-2 years of management experience. Duties also include providing excellent customer service and addressing complaints. Competitive salary and benefits package offered, including health insurance and vacation time.

Benefits

Access to optional health and dental insurance

3 weeks vacation annually

Discounts on foods

Performance reviews and wage increments

Qualifications

• 1-2 years of experience in a supervisory or management role.
• Ability to supervise 11-15 people effectively.
• Demonstrated leadership and accountability.

Responsibilities

• Plan, organize, direct and evaluate daily operations.
• Ensure compliance with health and safety regulations.
• Conduct performance reviews and set staff schedules.
• Provide customer service and address complaints.

Skills

Excellent oral communication

Excellent written communication

Client focused

Effective interpersonal skills

Team player

Education

Secondary (High) school graduation certificate

Tools

MS Excel

MS Word

MS PowerPoint

MS Access

MS Outlook

Point of Sale system

Accounting software

Job description

Job Details

Salary: $36.60 per hour. Work schedules are expected to be shifts of 8 hours 5 days a week. Depending on the business operation, these shifts will continuously vary from early mornings, day, afternoons, evenings and overnights shifts. This role requires work on weekends as well as weekdays.

Your Vibe

Education: Secondary (High) school graduation certificate

Experience: 1 year to less than 2 years

Ability To Supervise: 11-15 people

You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem-solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests.

Traits include: Accurate, Flexible, Reliable, Organized, Dependable, Excellent oral communication, Excellent written communication, Client focused, Effective interpersonal skills, Team player

Proficiency with: MS Outlook, MS Windows, MS Word, MS PowerPoint, MS Office, MS Access, Accounting software, Electronic cash register, Point of Sale system, MS Excel

Duties and Responsibilities

• Plan, organize, direct, control and evaluate daily operations
• Determine the type of services to be offered and implement operational procedures
• Build sales and profits, which in turn build your value, professionally and financially
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities


• Participate in marketing plans and implementation
• Set staff work schedules and monitor staff performance, conduct performance reviews
• Address customers' complaints or concerns
• Provide customer service
• Balance cash and complete balance sheets, cash reports and related forms
• Cost products and services
• Organize and maintain inventory

Our Offer

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

• Access to optional health, Dental insurance through Group Insurance Plan
• Performance reviews completed bi-annually, wages reviewed annually based on performance
• Eligible to participate in variable bonus program when applicable
• A total rewards package that includes discounts on foods, incentives, and recognition perks
• 3 weeks vacation annually

About Us

K.E.I is a locally owned franchise of McDonald's Restaurants that encompasses the mid-Island down to Greater Victoria and beyond. We are dedicated to providing excellent guest service to all our customers.

McDonald's Canada is proud to be one of the world's leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.

We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities?

McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.