Food Service Manager

Aramark; Calgary; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading food service company is seeking an experienced Food Service Manager for a Long-Term Care facility in Calgary. This role involves managing dining operations, enhancing customer service, and maintaining effective client relations. Required qualifications include a Bachelor's Degree or Diploma and a minimum of 5 years of progressive management experience, including experience in a unionized environment.

Benefits

Career development opportunities

Supportive work environment

Accommodation for applicants with disabilities

Qualifications

• Minimum 5+ years of experience in managing operations with financial responsibility.
• Minimum 2 years management in a unionized environment.
• Ability to communicate effectively with clients and staff.

Responsibilities

• Plan, administer, and direct all unit activities related to food service.
• Ensure compliance with food safety and sanitation standards.
• Manage performance for Food Service Supervisors and staff.

Skills

Menu management

Organizational skills

Customer service

Time management

Leadership

Education

Bachelor's Degree or Diploma in relevant field

Tools

Online inventory software

Payroll software

Microsoft Office

Job description

We’re looking for an experienced Food Service Manager who can help us provide food services in a Long-Term Care facility in Calgary. Reporting to the District Manager, you’ll focus on dining operations, customer service and client relations. You will play a key role in staff relations and meeting food production expectations and quality.

Responsibilities

• The Food Service Manager plans, administers and directs all unit activities related to food service, including Aramark and client financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client to provide optimal managed services and drive patient and customer satisfaction.
• Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees.
• Ensures compliance to food safety, sanitation, and overall workplace safety standards.
• Responsible for ordering, inventory, menu development, production planning.
• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
• Provides overall direction and manages performance for all Food Service Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
• Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.
• Develops operational component forecasts and is able to explain variances. Responsible for component's accounting functions.
• Assists Food Service Supervisor in ordering, inventory, menu development, and production planning.
• Monitors and verifies accounting documentation through web-based systems.
• Follows scheduling standards and policies.
• Develops and maintains a strong leadership team.
• Maintains and verifies employee work schedules through web-based payroll tracking systems.
• Ensures compliance with all contract obligations.

Qualifications

• Bachelor's Degree or Diploma in relevant field.
• Menu management, balancing a budget and working within assigned operational costs / budget.
• Requires a minimum of 5+ years progressive experience managing operations with financial and operational responsibility for the sites / departments.
• Minimum 2 years management in a unionized environment.
• Savvy with computers: online financial reporting, inventory software, online order portals, basic Outlook, payroll software, working with Office programs, maneuvering through different auditing systems used for operational tracking and reporting.
• Strong organizational and time management skills.
• Ability to demonstrate excellent customer service using Aramark's standard service model.
• Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers.
• Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
• P&L accountability and/or contract-managed service experience is desirable.
• Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.
• Mandatory background check process is a requirement for all qualified candidates.

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.