Food Service Attendant, Food Services – Temporary Full-Time (1.0) (until May 2028)

CHEO; Ottawa; On-site; CAD 33,000 - 41,000; Full time

Job summary

CHEO in Ottawa is seeking a dedicated Food Service Attendant. You will prepare and handle meals, assemble patient trays, and support room service initiatives in a hospital setting.

The role involves delivering trays, supporting catering events, and maintaining sanitary conditions across retail and clinical areas. Qualifications include a Grade 12 diploma, strong communication and teamwork, and the ability to work with minimal supervision.

Qualifications

• Grade 12 diploma (Essential).
• Basic customer service and teamwork skills essential.
• Ability to work with the public and communicate clearly.
• Criminal record check required; bilingualism preferred.

Responsibilities

• Prepare and handle food items per department regulations.
• Prepare formula feeds and assemble patient trays.
• Deliver and collect trays to patient areas.
• Set up catering functions and manage cash/closing procedures.
• Operate dish machine and maintain sanitary conditions.
• Work in CHEO retail locations as needed.

Skills

Communication skills

Team work

Flexible schedule

Public interaction

Minimal supervision

Food service experience

Physical strength

Prioritization

Criminal record check

English/French bilingual

Education

Grade 12 diploma

Job description

Job Description

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

Compensation Pay Range

$23.97-$29.46

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world‑class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health‑care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

Position Summary

CHEO offers its patients hotel‑style food services. Room service at CHEO is very much like the room service you would find at any hotel.

The room service initiative has been well received by patients and their families and it has been a success story for the hospital. We are in the process of launching our patient ordering app in August.

In our retail locations we offer our own Crafted at CHEO brand for our induction style concept in our Cafeteria. Our second floor shop offers Mr Sub, Pizza Pizza and we proudly brew Starbucks coffee. As part of our retail umbrella we operate the Treehouse Gift Shop which offers wide array of Plush, Lego and other brands for our patients, families and staff.

As a Food Service Attendant at CHEO you be responsible for:

• Preparation and handling of food items in accordance to department regulations
• Preparation of formula feeds
• Patient tray set up and assembly
• Delivery and pick up trays to patient areas
• Preparation and set up of catering functions
• Cash and closing procedures
• Operation of dish machine
• Maintenance of safe and sanitary conditions in work areas
• Work in retail locations (Mr Sub, Pizza Pizza, Starbucks)
• Other duties as assigned

Qualifications

• Grade 12 diploma (Essential)
• Demonstrated initiative, team work and flexible work schedule (Essential)
• Demonstrated skills in dealing with the public (Essential)
• Demonstrated excellent communication skills (Essential)
• Ability to work with minimal supervision (Essential)
• Minimum 6 months experience in food service operation (Essential)
• Physical strength sufficient to correspond to job requirements (Essential)
• Ability to prioritize (Essential)
• Successful completion of Food Handler Certification (Preferred)
• Bilingualism (English and French) (Preferred)
• Criminal Record Check (Essential)

Timeline may be extended or shortened based on operational needs

• Please note you will be represented by the Ontario Federation Healthcare Workers – Laborers International Union of North America, (OFHCW-LiUNA).

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [e-mail]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier‑free work environment, starting with the hiring process and welcome interest from all qualified applicants.

We thank all those who apply, however, only those to be interviewed will be contacted.