Food and Beverage Client Service Specialist - Temporary

DNV GL; Guelph; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Join a leading certification body as a Food and Beverage Client Service Specialist. This role involves delivering exceptional customer service and managing relationships with major clients while ensuring quality alignment with industry requirements. Ideal candidates will have substantial administrative experience, a strong customer service background, and proven communication abilities. This is a temporary, hybrid position with competitive pay and significant perks.

Benefits

Generous Paid Time Off

Medical, Dental, and Vision Benefits

Group retirement plan with company match

Education reimbursement program

Flexible work schedule

Qualifications

• Minimum 5 years administrative experience with at least 3 years in certification industry.
• Proven customer service skills.
• Strong written and verbal English communication skills.

Responsibilities

• Provide high level of customer service for National Account clients.
• Coordinate planning efforts during the customer audit cycle.
• Maintain communication between auditing teams and clients.

Skills

Customer Service

Written Communication

Verbal Communication

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Food and Beverage Client Service Specialist - Temporary

Pay Competitive

Employment type Other

Job Description

Req#: 21610

Local Unit & Position Description

DNV is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.Do you want to work for a company that is driving the future of Customer Service for certification bodies? A company that challenges the status quo and one which dares to be different?We’re looking for passionate professionals. Individuals who pride themselves on delivering customer service excellence, the highest levels of quality and expertise, and people who want to be part of a forward-thinking, dynamic global organization. In this temporary position as Food and Beverage Client Service Specialist, you will have an opportunity to work and manage relationships with some of the world’s leading brands. The primary function of this role is to act as a single point of contact for our National Account clients and internal processing of their accounts as detailed below.

This position is preferred to be based near our Katy Office location and is a hybrid position.

What you’ll do

• Provide a high level of customer service in which dedicated support and interaction with our clients is the focal point. This is to include processing internal and external requests associated with the client
• In addition, this position will work with our technical group to ensure the quality of work and documentation meets ANAB requirements as well as internal KPI’s
• In all tasks, ensure quality of data and timelines meet requirements in accordance with scheme and DNV’s ICP and internal KPI’s
• Coordinate planning efforts within the customer audit cycle while meeting requirements. This will include coordination between auditor, client, and global scheduling units
• Issue and maintain certificates based on verifying information in the database
• Enter and maintain all related data into a multi system database
• Work with management to track the audit progression based on the scheme rules and client requests
• Review audit data and update multi system database to account for the changes impacting the clients’ certifications
• Assist with resolving questions/conflicts regarding the Certification Process
• Maintain lines of communication internally with DNV’s Sales Team, Technical Team, Auditors, Accounting Teams, and Managers
• Consistently meet key metrics - KPI’s related to scheduling and planning, response time internally and externally, and Reports

Position Qualifications

Requirements

• Minimum 5 years administrative experience with at least 3 years relating to Cerftication industry
• Additional scheme knowledge is helpful
• Proven high level customer service
• Experience in Microsoft Office
• Strong written and verbal English communication skills
• Pre-employment background screening

Preferred Skills

• Bachelor’s Degree
• Certification Body Problem Solving Process Training

**Immigration-related employment benefits, for example visa sponsorship, are not available for this position**

What We Offer

• Generous Paid Time Off (Vacation, Company Holidays, Parental Leave, Sick, and Disability)
• Medical, Dental, and Vision Benefit Plans to choose from
• Group retirement plan with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Employee and Family Assistance Program with counseling, coaching, and support options
• Flexible work schedule with hybrid/remote opportunities

**Benefits may vary based on position, tenure, location, and employee election

How We Do It

We Care, We Dare, We Share

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Read more here

Diversity at DNV

Meet our Employees

About DNV

Careers in DNV

Please visit our website at www.dnv.com

Company & Business Area Description

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are one of the world’s leading certification, assurance and risk management providers. Whether certifying a company’s management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence. We are committed to support our customers to transition and realize their long-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.

About the company

DNV GL is an international accredited registrar and classification society headquartered in Høvik, Norway.

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