Flooring Sales Pro — Flexible Hours, Customer Impact

The Home Depot Canada; Oakville; On-site; CAD 26,000 - 27,000; Full time

Job summary

The Home Depot Canada in Oakville, Ontario, is seeking a Sales Associate to deliver fast, friendly service by assessing customer needs and guiding them to the right solutions for their projects. The role emphasizes product knowledge and proactive customer engagement in a busy home improvement environment.

Responsibilities include promoting services, educating customers about whole projects, and maintaining stock and store appearance while upholding safety policies.

Qualifications

• Excellent interpersonal and communication abilities.
• Ability to understand customer needs and guide them accordingly.
• Strong focus on customer satisfaction and service quality.

Responsibilities

• Follow GET Model: Greeting, Engaging, and Thanking customers.
• Actively seek customers and escort to appropriate merchandise across departments.
• Ask open-ended questions to determine customer needs and expertise.
• Promote services such as Special Services, Tool Rental, Pro Desk, Pro Services.
• Discuss options (good, better, best) and suggest related items outside department.
• Educate customers about the whole project.
• Use empowerment program to satisfy customers.
• Execute daily stock maintenance: all products signed, displayed, and clean.
• Maintain knowledge of products in department and adjacent departments.
• Proactively seek knowledge on all products and services.

Skills

Interpersonal Skills

Communication Skills

Customer Focus

Education

High School Diploma

Job description

The Home Depot Canada in Oakville, Ontario, is seeking a Sales Associate to deliver fast, friendly service by assessing customer needs and guiding them to the right solutions for their projects. The role emphasizes product knowledge and proactive customer engagement in a busy home improvement environment.

Responsibilities include promoting services, educating customers about whole projects, and maintaining stock and store appearance while upholding safety policies.