Floor Supervisor

Toronto-Pan-Am-Sports-Centre; Toronto; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Employer RRSP Contribution

Complimentary Fitness Centre Member

Training & Development Opportunities

Employee Assistance Program

Experience with Large‑Scale Events

Staff Discounts

Job summary

Toronto Pan Am Sports Centre Inc. seeks a Floor Supervisor to support the Manager in overseeing daily food service operations and lead front-line staff. This role ensures service standards, inventory control, and effective shift performance, with duties including opening/closing, payments, and staff coaching.

You will assist in training, manage reports, and ensure safety and brand standards across outlets while acting as Manager on duty when needed. Competitive benefits apply.

Qualifications

• Minimum 2 years of food service and leadership experience.
• Minimum 2 years of cash handling experience.
• Minimum 1 year of professional kitchen cooking experience.
• Standard First Aid and CPR-C or Intermediate First Aid and CPR.
• Valid Food Handlers Certification is mandatory.
• Smart Serve is mandatory.
• Ability to work as part of a team as well as individually with minimal supervision.
• Excellent leadership and time management skills.
• Excellent interpersonal communication skills.
• Ability to remain standing in one position for long periods.

Responsibilities

• Provide efficient service while maintaining exceptional customer service standards for Toronto Pan Am Sports Centre and Food Service Outlets.
• Perform opening and closing duties for the department, including checklists, deposits, and corrections.
• Use positioning charts to assign duties and follow up to ensure tasks are completed.
• Conduct pre-shift meetings for AM and PM shifts.
• Operate cash registers and process payments, refunds, and gift cards.
• Delegate tasks and ensure daily checklists are completed.
• Resolve escalated customer service concerns independently.
• Assist in training Food Services employees aligned to brand requirements.
• Provide on-floor coaching and performance feedback to team members.
• Support employee development by identifying training needs and gaps.
• Assist the Assistant Manager with operational reports and checklists.
• Find shift coverage when staff are unavailable and schedule meal breaks.
• Conduct inventory counts and manage stock levels for outlets.
• Place orders with approved vendors based on par levels and forecast demand.
• Monitor usage, waste, and variances to improve inventory control.
• Process deliveries and resolve issues, reporting shortages or discrepancies.
• Maintain organized storage areas and accurate inventory records.
• Maintain brand standards and enforce policies for outlets.
• Know menus, promotions, pricing, and product launches.
• Communicate with Building Operations, IT, Caretaking, and Events to resolve issues.
• In absence of management, act as point of contact for inspections.
• Ensure adherence to food handling, health, and safety standards.
• Identify hazards in real time and support incident response and follow-up.
• Comply with OHSA, Human Rights Code, and Employment Standards Act.
• Operate large-volume cooking equipment and assist with food prep as required.

Skills

Food service leadership

Cash handling

Cooking in pro kitchen

First aid/CPR

Food handlers certification

Smart Serve

Teamwork

Time management

Interpersonal communication

Stand for long periods

Education

First aid & CPR certification (Standard/CPR-C or Intermediate)

Food handlers certification (mandatory)

Smart Serve certification

Job description

Salary Range: $35,000.00 To $43,000.00 Annually

Department: Food and Beverage

Duration: Full Time

Number of Positions Open: 1

Toronto Pan Am Sports Centre Inc. is currently seeking a full time Floor Supervisor to join our team!

The Floor Supervisor is responsible for supporting the Manager and Assistant Manager in overseeing daily food service operations and ensuring shift performance, operational standards and service expectations are consistently achieved in the Food Service Outlets. This role provides leadership to front-line staff, make real-time operational decisions, ensures standards are maintained, supports staffing and scheduling needs, and is responsible for inventory control and ordering. The Floor Supervisor leads by example and provides excellent customer service for the patrons of Toronto Pan Am Sports Centre. They also act as Manager on duty in the absences of Food Service Management, supporting business continuity, resolving escalations and coordinating with internal departments.

At the Toronto Pan Am Sports Centre Inc. we can offer you:

Total Rewards and Benefits:

At TPASC, we believe our people are our greatest strength. We’re proud to offer a comprehensive and competitive total rewards package designed to support your well-being, success, and growth — inside and outside of work.

• Comprehensive Benefits Package: Including Medical, Dental, Vision, Life Insurance, AD&D Insurance, Disability Coverage, and Travel Insurance.
• Employer RRSP Contribution.
• Complimentary Fitness Centre Membership: Access to a state-of-the-art gym to promote your health and wellness.
• Training & Development Opportunities: Including education assistance reimbursement to support your ongoing professional growth.
• Employee Assistance Program: Offering confidential support for personal and professional challenges.
• Experience with Large-Scale Events: Gain hands‑on experience in organizing major events, tournaments, and competitions.
• Corporate Events & Staff Discounts: Participate in exclusive team building and networking events and enjoy discounts on a wide range of products and services.

The key responsibilities of the role include, but are not limited to:

• Provide efficient service while maintaining exceptional customer service standards for Toronto Pan Am Sports Centre and Food Service Outlets
• Perform opening and closing duties for the department, including ensuring staff are following opening and closing checklists, counting floats, processing deposits, identifying deficiencies, and correcting them
• Use positioning charts to assign primary and secondary duties for staff during each shift and follow up to ensure tasks are completed
• Conduct pre-shift meetings for both AM and PM shifts
• Operate cash registers and process accurate customer payments, including payment corrections, refunds, Tbucks, meal plan payments, gift cards, and all other approved payment methods
• Delegate tasks to team members and ensure daily checklists are completed
• Resolve escalated customer service concerns independently
• Assist in training Food Services employees in compliance with Toronto Pan Am Sports Centre and brand requirements
• Provide on the floor coaching, guidance and performance feedback to team members
• Support employee development by identifying training needs and performance gaps
• Assist the Assistant Manager with daily, weekly, and monthly operational reports including opening, mid-day, closing, and weekly checklists, Manager Walk-Throughs, Coffee Call to Action, FPL, Always Fresh, calibration, sales reporting, and other required documentation
• Assist in finding shift coverage when staff are unable to attend work
• Schedule and coordinate meal breaks for staff on duty
• Conduct inventory counts for Food Service Outlets and maintain appropriate inventory levels based on business demands
• Place orders with approved vendors and distributors based on par levels, sales trends, upcoming events, and forecasted demand
• Monitor product usage, waste, and variances to identify opportunities for improved inventory control
• Process deliveries and resolve any issues associated with deliveries by reporting shortages or discrepancies immediately, completing required paperwork, and communicating with management for follow-up
• Maintain organized storage areas, ensure proper stock rotation, and maintain accurate inventory records
• Maintains brand standards and enforcing policies for Food Service Outlets
• Be knowledgeable regarding menus, promotions, pricing, and product launches
• Communicate with other departments, including Building Operations, IT, Caretaking, and Events, to resolve operational issues and provide updates to management
• In the absence of Food Services management, act as the point of contact for inspections and communicate with the Food Services management team accordingly
• Ensure adherence to all food handling, health and safety standards, policies, and procedures during shifts
• Identify and address hazards in real time, and support incident response, documentation, and follow-up
• Comply with and reinforce all applicable legislation, including the Occupational Health and Safety Act, Human Rights Code, and Employment Standards Act
• Operate large-volume cooking equipment and assist with food preparation and cooking as required, including using pizza ovens, grills, deep fryers, coffee equipment, juice equipment, and other food service equipment Be proactive, punctual, reliable, and highly organized in a fast-paced environment
• Maintain a clean and sanitary work and service area including tables, shelves, walls, cooking equipment, and storage areas
• Perform other duties as assigned

The successful candidates will possess the following qualifications:

• Minimum 2 years of food service and leaderships experience
• Minimum 2 years of cash handling experience, be competent in using cash register and process accurate payments
• Minimum 1 year of professional kitchen cooking experience
• Standard First Aid and CPR-C or Intermediate First Aid and CPR
• Valid Food Handlers Certification is mandatory
• Smart Serve is mandatory
• Ability to work as part of a team as well as individually with minimal supervision;
• Ability to handle difficult situations and customer concerns with confidence;
• Excellent leadership and time management skills;
• Excellent interpersonal communication skills;
• Ability to remain standing in one position for long periods of time.

Hours of work:

Successful candidate must be available to work shifts between the hours of 5:00 a.m. and 11: 00 p.m., including weekends and holidays. On occasion, operational or event requirements may require shifts outside of these hours.

A legacy of the Toronto Pan Am and Parapan Games, the Toronto Pan Am Sports Centre (TPASC) is where community meets excellence. Located in the heart of Scarborough, the Centre is co-owned by the City of Toronto and the University of Toronto and operated by TPASC Inc.

Since opening in September 2014, TPASC has served as a world-class home for elite athletes and community members alike. The largest sport new build for the 2015 Pan Am and Parapan Am Games and the largest infrastructure investment in Canadian amateur sport history, the Centre was built not just for competition, but for life. For every age, every background and every level of performance. At TPASC, community participation and high performance do not simply coexist here, they elevate one another. Each contributing to the energy that defines this Centre, from first experiences in sport to world-class achievement.

The 312,000-square-foot Toronto Pan Am Sports Centre includes two internationally sanctioned 10-lane, 50-metre pools, a world-class dive pool and dryland dive‑training facilities, a four-court gymnasium, an indoor running track, studio spaces, and a state-of-the-art fitness centre. Here, you’ll find the offices of several national and provincial sport organizations, including the Canadian Sport Institute Ontario Head Office (CSIO). In addition to housing the head office space, CSIO provides best‑in‑‑class facilities and services that elevate high-performance athletes and performance.

Our mission is simple: to support and promote collaborative, inclusive and world-class sport and recreational experiences. From high-performance training to drop‑in recreation, from student athletes to first‑time swimmers, TPASC is committed to ensuring that sport and recreation remain accessible to all. Here, every story matters and every journey has a place. Here, we Dream Big.

Toronto Pan Am Sports Centre Inc. is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability. Toronto Pan Am Sports Centre Inc. will provide, on request, accommodations for disabilities to support your participation in all of our Recruitment Process.

Please note that our hiring process may use AI to screen and assess applicants. All hiring decisions, however, are actively reviewed and made by qualified recruitment professionals.

We thank all applicants that apply, however only those being considered for an interview will be contacted.

Toronto Pan Am Sports Centre | 875 Morningside Avenue, Scarborough, ON M1C 0C7