Fleet Service Advisor - Client Care & Scheduling

Donnelly Ford Lincoln; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive dealership located in Ottawa is seeking an experienced Fleet Service Advisor to join their team. The successful candidate will manage maintenance scheduling and serve as a liaison between fleet customers and the technical team. Strong customer service skills and a background in a dealership environment are required. This position offers competitive compensation ranging from $22 to $25 per hour, along with benefits and opportunities for advancement.

Benefits

Industry leading compensation

Competitive benefits package

Ongoing training and development

RRSP matching

Free parking

Qualifications

• Must be passionate about customer service and building relationships.
• Ability to work in a team and possess strong interpersonal skills.
• Experience in a dealership environment is preferred.

Responsibilities

• Guide fleet customers through maintenance scheduling.
• Communicate vehicle issues to technicians effectively.
• Maintain all guest information accurately in the management system.

Skills

Teamwork and interpersonal skills

Excellent listening skills

Problem-solving skills

Attention to detail

Computer skills

Experience in fast-paced environments

Education

Minimum of one year service advisor experience

Tools

PBS

Job description

A leading automotive dealership located in Ottawa is seeking an experienced Fleet Service Advisor to join their team. The successful candidate will manage maintenance scheduling and serve as a liaison between fleet customers and the technical team. Strong customer service skills and a background in a dealership environment are required. This position offers competitive compensation ranging from $22 to $25 per hour, along with benefits and opportunities for advancement.