Fleet Service Advisor

Donnelly Ford Lincoln; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive dealership located in Ottawa is seeking an experienced Fleet Service Advisor to join their team. The successful candidate will manage maintenance scheduling and serve as a liaison between fleet customers and the technical team. Strong customer service skills and a background in a dealership environment are required. This position offers competitive compensation ranging from $22 to $25 per hour, along with benefits and opportunities for advancement.

Benefits

Industry leading compensation

Competitive benefits package

Ongoing training and development

RRSP matching

Free parking

Qualifications

• Must be passionate about customer service and building relationships.
• Ability to work in a team and possess strong interpersonal skills.
• Experience in a dealership environment is preferred.

Responsibilities

• Guide fleet customers through maintenance scheduling.
• Communicate vehicle issues to technicians effectively.
• Maintain all guest information accurately in the management system.

Skills

Teamwork and interpersonal skills

Excellent listening skills

Problem-solving skills

Attention to detail

Computer skills

Experience in fast-paced environments

Education

Minimum of one year service advisor experience

Tools

PBS

Job description

Job Description

Donnelly Ford Lincoln is looking for an experienced Fleet Service Advisor to join our Fleet Service Department!

You will be responsible for guiding our fleet customers through the maintenance scheduling process and repair of their vehicle, acting as a liaison between our customers and our technical team. We want someone who is a true customer service professional, someone who is passionate about building relationships with our customers.

Job Duties

• Address all guest inquiries and concerns
• Effectively communicate the vehicle issue to the technician by ensuring appropriate questions are asked and information gathered
• Recommend services based on the technician’s diagnosis of vehicle concern or based on manufacturer recommendations for vehicle maintenance

Maintain close communication with the guest while their vehicle is being serviced; regular follow up using guest's preferred method of contact

Accurately enter and maintain all guest information in our dealership management system

Successful Candidates Possess

• Ability to work in a team setting and possesses strong interpersonal skills with an upbeat and engaging approach
• Excellent listening skills.
• Ability to problem solve and high attention to detail.
• Loves a fast pace environment.
• Computer skills and understanding of technology.
• Experience with PBS is considered an asset.
• Minimum of one year of service advisor experience, preferably in a dealership environment

Why Work for us

• Industry leading compensation, commensurate with experience; $22 - $25 / hr plus monthly bonus
• Competitive benefits package including employee assistance and wellness program
• Opportunity for advancement
• Ongoing training and development
• RRSP matching & Deferred Profit Sharing
• Free parking

Annual events for employees and their families

Visit our website to see more about our company and the many reasons why you will want to work for us!

We thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!

Donnelly Ford Lincoln is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.