Fleet Excellence Manager

Instamart; Landmark; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading delivery platform in Canada is seeking a Delivery Executive Manager to oversee a team of Delivery Executives in an efficient manner. Responsibilities include managing operations, conducting field audits, and addressing grievances. The ideal candidate will have prior fleet management experience, strong customer service skills, and local geographical knowledge. This position requires availability on weekends and a proactive approach to leading and training staff, ensuring a high level of service is maintained.

Qualifications

• Prior experience in fleet management is preferable.
• Must have attention to detail and critically think through to resolve problems.
• Must be available to work on weekends.

Responsibilities

• Manage a team of Delivery Executives efficiently.
• Conduct regular field audits for better compliance among DEs.
• Address DE level grievances and escalate issues as necessary.

Skills

Fleet management experience

Customer service skills

Attention to detail

Local geographical area knowledge

Job description

Overview

Mandate -3/4

About Swiggy
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 600+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 3 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed everyday, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Roles and Responsibilities

• Managing a team of 500-850 Delivery Executives (DE) in a zone(s) directly on a daily basis DE efficiency assigned at an individual level.
• Coach DEs via field training at an individual level for better delivery experience.
• Conduct regular field audits for better compliance among DEs
• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
• Address DE level issues/grievances by escalating to relevant teams like governance, ROC etc.
• Mitigate Strikes with minimal ground disruption.
• Conduct huddles weekly including GTM of new products/launches
• Provide ground intelligence on cost , speed and new launches.
• Drive reactivations and attritions through calling and engagement with DEs
• Drive Referral by engaging with existing DE’s and influencing them to refer more DEs.

Desired Skills

• Prior experience in fleet management is preferable.
• Should have a bike and be willing to travel within the city.
• Completes tasks independently with minimal follow-ups
• Should be available to work on Weekends.
• Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
• Should know local geographical area knowledge and should be able to converse in local languages
• The candidate should have an entrepreneurial attitude / should be a go-getter
• Must have attention to detail and critically think through to resolve problems.
• Must have customer service skills and be able to maintain a consistent, high level of service.

Closing note

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law