Fleet Customer Support Specialist — Safety & Efficiency

Bestpass by Fleetworthy; Edmonton; On-site; CAD 44,000 - 52,000; Full time

Job summary

A leading fleet management company in Canada seeks a Customer Service Representative (CSR) to provide exemplary support across phone, chat, and email. The CSR will ensure accurate and professional communication, resolve customer inquiries, and maintain customer accounts. Ideal candidates should possess an Associate degree in Business or Communications, 1-2 years of customer service experience, strong problem-solving skills, and proficiency in MS Office, especially Excel. Join a mission-driven team dedicated to excellence in service and support.

Qualifications

• 1–2 years of customer service or client-facing experience in a multi-channel support environment.
• Demonstrates excellent verbal and written communication skills.
• Proficient in using MS Office, particularly Excel.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, chat, and email.
• Investigate and resolve customer issues, including billing questions.
• Maintain and update customer accounts in internal platforms and CRM.

Skills

Excellent verbal communication

Customer service

Problem-solving

Team collaboration

Education

Associate degree in Business or Communications

Bachelor's degree preferred

Tools

MS Office (Excel, Word, Outlook, PowerPoint)

Salesforce or similar CRM systems

Job description

A leading fleet management company in Canada seeks a Customer Service Representative (CSR) to provide exemplary support across phone, chat, and email. The CSR will ensure accurate and professional communication, resolve customer inquiries, and maintain customer accounts. Ideal candidates should possess an Associate degree in Business or Communications, 1-2 years of customer service experience, strong problem-solving skills, and proficiency in MS Office, especially Excel. Join a mission-driven team dedicated to excellence in service and support.