Flatbed Operations Specialist

J.D. Irving, Limited; New Brunswick; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading logistics company in Canada, New Brunswick seeks an experienced professional to manage relationships with owner-operators and enhance dispatch operations. The ideal candidate will have a background in transportation or logistics, with strong communication skills and the ability to multitask efficiently. Responsibilities include onboarding new owner-operators, ensuring customer satisfaction, and planning loads effectively. This position offers the opportunity to contribute to a dynamic team in a fast-paced environment.

Qualifications

• Minimum 2-3 years of experience in transportation or logistics.
• Bilingualism in French and English preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Maintain relationships with existing owner-operators.
• Recruit and onboard new owner-operators.
• Serve as a point of contact for customers ensuring excellent service.
• Plan and schedule loads efficiently.

Skills

Strong communication skills

Relationship-building

Problem-solving mindset

Education

Post-secondary education in Logistics or Business Administration

Job description

This role is critical in managing relationships with owner-operators, recruiting new carriers, planning loads, and ensuring smooth dispatch operations. The ideal candidate must have strong communication skills, and the ability to balance operational efficiency with customer satisfaction.

Qualifications

• Post-secondary education (preferably Logistics, Business Administration or related field)
• Minimum 2–3 years of experience in transportation, logistics, or dispatch operations (trucking industry experience preferred).
• Bilingualism (French/English) preferred
• Excellent communication and relationship-building abilities.
• Problem‑solving mindset with attention to detail.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.

Responsibilities

• Maintain strong relationships with existing owner-operators.
• Recruit and onboard new owner-operators to grow capacity and support business expansion.
• Serve as a point of contact for customers, ensuring excellent service and timely communication.
• Build and maintain long-term relationships to support repeat business and customer satisfaction.
• Plan and schedule loads efficiently to maximize profitability and meet customer requirements.
• Act as a dispatcher for owner-operators, providing clear instructions and support throughout the delivery process.
• Monitor load progress and resolve any issues promptly.
• Collaborate with internal teams to ensure compliance with company policies and industry regulations.