Fixed-Term Pharmacy Assistant (Markham, ON) - Onsite

Sentrex Health Solutions; Markham; On-site; CAD 30,307 - 33,062; Full time

Benefits offered by this job

Competitive salary

Vacation entitlement

Wellness program

Paid sick days

Benefits package

RRSP matching

Employee assistance

Job summary

Sentrex Health Solutions in Markham, Ontario is seeking a Pharmacy Assistant to join our on-site team. You will handle dispensary duties, prescription processing, packaging and shipping, plus billing and customer service for patients and clinics.

The ideal candidate has 1–2 years of pharmacy experience, familiarity with third‑party billing, strong English communication, and proficiency with MS Office; French is a plus. Competitive benefits and an hourly rate apply.

Qualifications

• Minimum 1–2 years of pharmacy experience.
• Experience with Kroll preferred.
• English communication skills; French is an asset.
• Strong computer skills in Windows with MS Office.

Responsibilities

• Process prescriptions accurately for all programs.
• Handle insurance billing issues with third‑party payers and patient support programs.
• Label, pick and package prescriptions following SOPs.
• Maintain inventory and assist in dispensing according to regulatory requirements.
• Prepare medications for shipping, including cold‑chain where required.
• Assist pharmacist and team with related duties as needed.

Skills

Pharmacy experience

Customer service

English communication

MS Office proficiency

Tools

Kroll

Job description

Position Type: Fixed-term Full-time

Department: Pharmacy

Work Location: Markham, Ontario

Work Hours: 8‑hour shifts between 7 AM and 7 PM, Sundays as needed

Work Arrangement: On‑Site

Travel Required: No

Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. Our core capabilities include specialty pharmacy services, customized solutions for warehouse, wholesale & distribution, patient support programs, strategic creative services and HCP & clinic services.

The Opportunity

The Pharmacy Assistant is primarily responsible for dispensary duties including prescription entry/processing, picking/packaging and shipping of medications, answering telephone calls, accounts receivable and payments, maintaining inventory, assisting in compounding where permitted by scope of practice, and other administrative duties as required to support the pharmacy team. The role works independently under direction from the pharmacist and as part of a team. All roles at Sentrex are cross‑trained where permitted by scope of practice and may be required to help out in other areas of the pharmacy.

A Day in the Life (What you will do here)

• Accurate processing of prescriptions for all programs and medications, including following up on insurance billing issues with third‑party payers and patient support programs.
• Provide exemplary customer service to clinic staff, nurses and physicians primarily by phone and email.
• Label, pick and package prescriptions in accordance with Standard Operating Procedures to ensure supply to patients in a safe, efficient and accurate manner.
• Adhere to all relevant guidelines including the established Standard Operating Procedures and all applicable regulatory requirements set out by the Ontario College of Pharmacists.
• Ensure safe and appropriate storage of medications.
• Actively contribute to the ongoing review of pharmacy policies and procedures.
• Inventory management and reconciliation including ordering, maintaining and organizing appropriate inventory and packaging supplies to support dispensing.
• Monitor off‑ridge temperatures and report any variances directly to the Director of Pharmacy.
• Develop and maintain professional relationships with health‑care professionals, reimbursement coordinators, private payers and patients.
• Prepare medications for shipping, including packing into cold‑chain coolers.
• Accurately arrange for delivery services and couriers so that prescriptions are received on‑time by patients and clinics.
• Call patients to schedule refills of medications.
• Attend and participate in staff meetings.
• Assist with other duties as assigned by the pharmacist and/or manager within the scope of practice.

What you need to ensure you are set up for success

• Minimum 1–2 year experience in a pharmacy setting.
• Experience with Kroll preferred.
• Knowledge and understanding of specialty medications and third‑party billing issues is an asset.
• Excellent communication skills, verbal and written in English. Ability to communicate in French is an asset.
• Strong computer skills in a Windows environment using MS Office (Excel, Word).
• Excellent phone etiquette and interpersonal skills.
• Highly organized with strong attention to detail.
• Proven ability to self‑manage time, set priorities and multi‑task to meet competing deadlines.
• Ability to perform all technical duties involved in dispensing medications.
• Ability to perform physical activities required, including lifting up to 50 lbs and standing for extended periods.
• This position requires a significant degree of self‑starting and independence.

What makes you a great fit for this team

• Commitment to providing a high level of service to internal and external clients.
• Highly adaptable with a track record of success during growth and organizational change.
• Proven track record of developing trust and influence at multiple levels.
• Impactful and candid communication style.
• Exceptional organizational skills with the ability to build effective working relationships with colleagues, management and stakeholders.

Why join Sentrex

• Competitive salary and generous vacation entitlement.
• Wellness program (5 paid days off for your well‑being).
• Paid sick days.
• Competitive benefits package including dental & extended health benefits, AD&D, LTD and employee/dependent life insurance.
• Employee & family assistance program.
• RRSP matching program.
• Anticipated hourly rate $22‑24, final base determined by experience, skills and internal equity.

Sentrex Health Solutions is proud to be an equal‑opportunity employer committed to diversity, inclusion, belonging, equity and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for candidates participating in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.