Fixed Operations Manager

Northern Roads Auto Group; Niagara Falls; On-site; CAD 90,000 - 120,000; Full time

Job summary

A family-owned automotive group in the Niagara Region is seeking a Fixed Operations Manager to oversee department profitability and ensure excellent customer experiences. The ideal candidate will have a minimum of 3 years in the automotive industry, strong communication skills, and a G Drivers license. The position offers a competitive salary range of $90,000 - $120,000.

Benefits

Career path planning and training

Health and wellness initiatives

Employee engagement activities

Qualifications

• Minimum 3 years experience in the automotive industry as a Fixed Operations Manager.
• Strong understanding of automotive parts.
• Ability to adapt to a changing environment and meet deadlines.

Responsibilities

• Responsible for profit management of the department.
• Develop and maintain a culture of excellent customer service.
• Ensure compliance with Health and Safety regulations.

Skills

Automotive industry experience

G Drivers license

Excellent communication skills

Time management skills

Technically savvy

Tools

PBS software

Job description

Overview

We are thrilled to be building one of Canadas largest state-of-the-art Kia dealerships featuring the countrys first EV Canopy with 12 charging stations—a landmark development located in the new Niagara Auto Mall. We’re looking to grow our management team. If you consider yourself a highly motivated individual who is looking to grow alongside us please apply!

Location

7818 Oakwood Drive Niagara Falls Ontario L2G 0J6 (Cardinal Kia)

Availability

Open - Monday to Saturday

Compensation

$90,000 - $120,000

What you’ll enjoy

• Trusted relationships Were a work family and youll become a part of the team.
• Many employee engagement activities We want you to want to come into work every day.
• Employee Health and Wellness Initiatives We truly care about your well-being.
• Career path planning and training We want you to succeed and grow alongside us.
• There are plenty of other perks and incentives youll have to join us to find out more!

Your position

Youll love your position as an Fixed Operations Manager :

• Responsible for profit management - must examine department financial statements including expenses and revenue to ensure the departments profitability.
• Develop and maintain a culture that values excellent customer service through effective training supervision coaching and talent management.
• Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building.
• Develop and implement a long-term strategy and action plan to attract and retain customers.
• Understand and maintain warranty platforms.
• Ordering parts with company and OEM guidelines.
• Knowledge of parts pricing procedures.
• Establish and maintain good relationships with wholesale customers.
• Professionally and effectively resolve customer and employee complaints and concerns.
• Ensure compliance with Health and Safety and all other workplace regulations and policies.
• Maintain an active parts and accessories inventory with appropriate days of supply minimizing obsolescence and improving turnover rates.
• Develop and grow external (CP / W) parts and accessories sales including wholesale accounts.
• Ensure compliance with OEM policies and procedures such as maintaining accurate warranty, bin cleanliness, and presentable merchandising areas including parts storage.
• Ensure the highest level of customer satisfaction.
• Report any non-compliant issues directly and immediately to management.
• Manage cash and credit / debit receipts per company policy.
• Manage the PBS system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately.
• Perform physical inventory counts as required which may be required during off business hours.
• Other duties as assigned.

Wed love to hear from you if

• Minimum 3 years experience in the automotive industry as a Fixed Operations Manager.
• G Drivers license and a clean drivers abstract.
• Strong understanding of automotive parts.
• Excellent communication interpersonal and time management skills.
• Ability to adapt to a changing environment and meet deadlines.
• Technically savvy.
• Experience with PBS software is considered an asset.
• Must have the ability to multi-task and work under pressure.
• Willingness to travel and flexible work schedule.

More About Us

At Northern Roads Auto Group weve proudly operated successful family-owned automotive businesses for over 40 years in the heart of the Niagara Region. Were passionate about growth innovation and delivering exceptional customer experiences.

As one of the first Kia dealers in Canada and a multiKia Presidents Award-winning group we continue to expand our footprint with the addition of Lindsay Kia (2023) Belleville Chrysler Dodge Jeep RAM FIAT (2024) and most recently Bills Toyota (2025).

Our success is built on integrity innovation and community—a commitment that drives everything we do.

Inclusion and Accommodations

At Northern Roads Auto Group Inc. accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process. Should you require this accommodation please contact.

We would like to thank all candidates in advance for their interest. Only those candidates selected for an interview will be contacted.

Required Experience

Manager

Key Skills

Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management

Employment Type

Full-Time

Experience

years

Vacancy

1

Monthly Salary: 90000 - 120000