Fitness Manager, Clareview

GoodLife Fitness; Edmonton; On-site; CAD 55,000 - 85,000; Full time

Job summary

GYMVMT Fitness Manager in Edmonton leads daily operations of the Personal Training Program, managing a team of trainers, driving sales, and ensuring client retention and a high-quality member experience. You will also provide personal training services during non-service hours to meet club revenue goals and uphold the brand standards across the facility.

The role requires evening and weekend availability, strong leadership, and a commitment to professional development and customer service

Qualifications

• Current Personal Training Certification and at least five years of customer service experience.
• CPR Certification current within the last year.
• Experience in a sales-driven environment with KPI achievement.
• Strong leadership, professionalism, confidentiality and integrity.

Responsibilities

• Lead and manage day-to-day operations of the Personal Training Program.
• Develop and monitor a team of Personal Trainers, setting goals for sales and client retention.
• Provide personal training services during non-service hours to meet revenue goals.
• Organize educational training, seminars and meetings for staff growth.
• Resolve member issues and complaints pertaining to personal training and other club areas.
• Ensure adherence to organizational procedures and policies.

Skills

Personal Training Certification

Customer service experience

CPR Certification

Sales in a driven environment

Leadership and people management

Communication skills

Tools

Microsoft Office

Job description

GYMVMT FITNESS MANAGER

Hours of Work: Monday-Friday, evening and occasional weekend work

About Us

GYMVMT, and HER GYMVMT operates fitness facilities across Alberta. Together, we are inspiring a new movement by innovating and re-energizing the fitness experience. With locations in Calgary and Edmonton, our team has been motivating Albertans to live a healthy and active lifestyle.

As part of our team, you’ll have the opportunity to make a real difference in people’s lives every day. At the same time, you’ll be part of a passionate group of fitness leaders who know what it takes to succeed and continue to shape the future of the fitness industry.

We want YOU to bring your expertise to our growing team. If you are a natural leader with initiative, have a positive demeanor and a winning attitude, and most importantly, want to make a difference in fitness, we want to hear from you!

Position Summary

The Fitness Manager leads and maintains the day-to-day strategies and operations of the Personal Training Program. This role manages and develops a team of Personal Trainers setting goals and milestones for increasing sales, maintaining client retention, maintaining branding, and creating a satisfying member experience.

This role is also responsible for providing personal training services to members and external clients during non-service hours according to club financial and revenue goals.

Responsibilities

Operations Management

• Enhance revenue by providing additional personal training services to existing and new members.
• Monitor new member integration services ensuring execution to organizational standards.
• Ensure that the personal training team are giving high quality services and assistance to members when needed and educate new members to the gym environment.
• Meet targeted sales and earned revenue goals by driving accountability through day-to-day tasks and production.
• Assist in developing and maintaining structured workout programs.
• Stay abreast on latest updates in fitness industry.
• Ensure gym facility and equipment is maintained, clean, safe, and in good order.
• Supervise day-to-day operations of personal training services, preparing and ensuring accuracy of weekly schedules for work assignment availability.
• Organize educational training, seminars, and meetings for personal training staff for business growth.
• Resolve member issues and complaints pertaining to personal training and other areas of the club as required.
• Ensure that all employees and members adhere to organizational procedures and policies.

People and Resource Management

• Recruit and train Personal Trainers based on business requirements of the clubs.
• Provide performance, leadership, coaching and mentoring to staff related to best practice, professional conduct, contribution to the GYMVMT and HER GYMVMT vision, relationship management and stakeholder engagement.
• Oversee and facilitate performance management and ensure all team members understand their key accountabilities and perform to the expected goals.
• Provide leadership in development of team communication and cohesiveness.

Personal Training

• Present the Personal Training program benefits to all members and demonstrate the value of these programs.
• Enroll members into personal training and structure and lead exercise programs designed to their goals, adjusting goals and exercises as needed.
• Meet individual monthly sales and revenue goals through a variety of fee for service customized exercise programs to contribute to the clubs’ overall financial and revenue goals.
• Motivate members and drive accountability in achieving fitness goals.
• Maintain a detailed log of client progress and consultation follow-ups.
• Adhere to documented new member integration protocols.
• Educate members in proper use of weight resistance and cardiovascular equipment.
• Assist in maintaining a neat, organized, and clean club.
• Assist in club promotions where applicable.
• Actively integrate in the clubs’ member base for prospecting purposes.
• Continuously seek out new referrals from both existing member base and potential new external prospects.
• Meet daily prospecting goals by calling both active and inactive member lists.
• Attend weekly staff production meetings, training programs and continuing education seminars.

Qualifications & Requirements

• Current Personal Training Certification plus five years of customer service experience
• Current CPR Certification within the last year
• Experience working in a sale’s driven environment
• Proven success in achieving monthly KPI’s and quotas
• Ability to drive a high-performance sales team
• Demonstrate leadership and people management skills
• Ambitious, results-driven and a team player
• Demonstrate a high degree of professionalism, confidentiality, and integrity
• Able to effectively communicate both verbally and in writing.
• Basic proficiency in Microsoft Office Suite including PowerPoint, SharePoint, Word, and Excel.

Competencies

Personal Effectiveness

• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight by organizing time effectively and utilizing self-management habits that lead to increased productivity.

Customer Focus

• Demonstrate a high level of ser ice delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Business Acumen

• Demonstrate business foresight along with the ability to integrate diverse perspectives, exercising judgement around opportunities that represent the most potential.

Communication

• Plan and deliver oral and written communications respectfully and tactfully to make an impact and persuade an intended audience.

Decision Making

• Able to take action in solving problems while exhibiting judgement and a realistic understanding of issues, taking into account facts, goals, constraints and risks; able to use reason, even when dealing with emotional topics.

Energizing Others

• Able to exhibit a “can-do” approach and inspire associates to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit.

Product Knowledge

• Demonstrate a thorough understanding of the organization’s products and its features and have the ability to effectively communicate its benefits to members.

Working Conditions

• Evening and weekend hours required
• Valid drivers license with access to own car in good repair is required
• Evening and weekend hours required
• Valid drivers license with access to own car in good repair is required
• Must work the month of January. (This is non-negotiable).
• May be required to work the last 3 days of the month, pending completion of individual and club goals.
• Must adhere to club’s personal work out times criteria.

Ability to lift a minimum of 50 lbs.

Why HER GYMVMT/GYMVMT

We provide a competitive benefits package for eligible employees including health and dental coverage, access to Employee and Family Assistance Program (EFAP), industry leading income potential, complimentary gym membership to all GYMVMT/professional development opportunities, and more!

Conditions of Employment

FOR INTERNAL APPLICANTS ONLY.

Successful applicants must provide proof of qualifications.

We would like to thank all applicants for their interest and resumes.

This job posting is for an existing vacancy.

Diversity and Inclusion

At GYMVMT, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Recruitment Fraud Alert

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself:

GoodLife Fitness, Fit4Less, GYMVMT, canfitpro, and GoodLife Kids Foundationpositions are posted tojobs.goodlifefitness.comand must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @gymvmt.com, @canfitpro.com, or @goodlifekids.comemail address.

If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We will never ask you to send this information via email, phone or text.

Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @gymvmt.com, @canfitpro.com, or @goodlifekids.comemail address.