Fitness Club Assistant Manager - Lead Team & Service

Taymax Group; Niagara Falls; On-site; CAD 40,000 - 50,000; Full time

Job summary

A fitness franchisee in Canada seeks an Assistant Manager to oversee operations and ensure a superior member experience. The role includes managing staff, maintaining a welcoming atmosphere, and providing exceptional customer service. Ideal candidates will have experience in customer service and problem resolution, strong interpersonal skills, and a passion for fitness. This full-time position requires a high school diploma, CPR certification, and the ability to work independently as well as part of a team.

Qualifications

• Must be 18 years of age or older.
• One to two years of experience working in a customer service environment.
• Current CPR Certification required.
• Strong customer service and problem resolution skills.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Maintain a welcoming atmosphere for all members.
• Ensure staff follows customer service guidelines.
• Lead by example with involvement in front desk activities.

Skills

Customer service

Problem resolution

Supervisory skills

Teamwork

Basic computer proficiency

Education

High school diploma / GED equivalent

Tools

Microsoft Office Suite

Job description

A fitness franchisee in Canada seeks an Assistant Manager to oversee operations and ensure a superior member experience. The role includes managing staff, maintaining a welcoming atmosphere, and providing exceptional customer service. Ideal candidates will have experience in customer service and problem resolution, strong interpersonal skills, and a passion for fitness. This full-time position requires a high school diploma, CPR certification, and the ability to work independently as well as part of a team.