Fitness Center General Manager

Plus One Health Management; Franklin; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading fitness management company is seeking a General Manager for its location in Franklin, TN. The role involves managing operations and staffing, ensuring excellent customer service, and providing leadership to motivate the team. Ideal candidates will have a Bachelor’s degree and a minimum of 2-3 years of management experience. Key benefits include medical plans, paid time off, and professional development opportunities.

Benefits

Medical plan choices

401(k) Retirement & Savings Plan

Paid time off

Free memberships to fitness facilities

Free professional development courses

Qualifications

• Bachelor’s degree and 2-3 years of management experience.
• Ability to multi-task and manage time effectively.
• Knowledge of financial reporting and budgeting.
• Current CPR/AED and First Aid certifications.

Responsibilities

• Provide leadership and set a motivating tone at the site.
• Manage operations, staffing, and marketing for the fitness center.
• Respond to member feedback and ensure excellent customer service.
• Implement policies and ensure team compliance.

Skills

Leadership

Time management

Problem-solving

Customer service

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Suite

Job description

Job Overview

We are currently seeking a reliable and dedicated General Manager to work at a high-profile company’s fitness center located in Franklin, TN

In this role, you will manage and direct all operations, staffing, revenue and expense goals and marketing aspects of the site, as well as assume the key responsibility (and assist the Client Coordinator) in the marketing, promotion, planning and staffing of programs. You will act as a direct liaison between the Company and the Client. Although you will spend less time on the site floor, you will still maintain a high profile with your team and members.

What you will do

• Provide leadership to set the tone and personality of the site by making it a motivating and engaging place to work.
• Implement product capabilities, programs and marketing for member engagement.
• Take responsibility for primary human capital responsibilities, such as hiring, coaching, motivating, scheduling, training, developing, evaluating, assigning projects and workload to and, when necessary, terminating team members.
• Respond to members’ feedback and concerns in a timely and professional manner while providing excellent customer service.
• Provide recurring reports to your direct leadership.
• Ensure that your team is providing gold-standard customer service and programming.
• Encourage professional development for your team and enhance retention.
• Implement and follow policies and procedures.
  

What we are looking for

• A bachelor’s degree, with two to three years of management experience.
• Ability to multi-task, and to execute time management, problem-solving, organization and follow-up skills.
• Ability to hire, coach, train and develop team members.
• Knowledge of financial reporting, such as budgeting, forecasting and strategic business planning.
• Prior experience in a corporate fitness or spa setting.
• Current CPR/AED and First Aid certifications.
• Competence with Microsoft Suite (Word, Excel, Power Point, Outlook) and finance and payroll systems.
  

About Us

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

Perks of working at Plus One, an Optum company*

Health and financial

• Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
• Dental and Vision coverage plans
• 401(k) Retirement & Savings Plan
• Life Insurance (team member, spouse and dependents)
• Short and Long Term Disability Plans
• Accident & Critical Illness Insurance
• Transportation and Parking Plans
• Paid parental leave
  

Well-being

• Paid time off
• Wellness rewards program
• Free memberships to various fitness facilities and wellness subscriptions
• 24/7 health and wellness support through the Employee Assistance program
• Entertainment and consumer discounts
• Dedication to ensuring a cohesive and inclusive culture led by an internal diversity, equity and inclusion council
  

Growth and development

• Free professional development courses through internal learning management systems
• Discounted certifications through industry leading agencies
• Free CPR/AED certifications
• Free continuing education courses and credits
• Employee Referral Reward program
  

*Please note, some of the benefits listed above are only available to team members who work full time hours.

Equal opportunity statement

Diversity creates a healthier atmosphere. Plus One, an Optum Company is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

For residents of California, Colorado, New York City, and Washington only:

The hourly rate for this position ranges from $22 to $40. Pay is based on several factors including, but not limited to, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage requirements.