Fit4Less Region Manager – TorontoEtobicoke

GoodLife Fitness Centres; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A fitness organization in Toronto is seeking a Region Manager to lead club operations and manage a team. Responsibilities include ensuring financial health, overseeing club management, and enhancing customer service. The ideal candidate has management experience in the fitness industry and a university degree. This role offers full-time employment with growth potential and a supportive atmosphere.

Benefits

Ongoing training and development

Unlimited growth potential

FREE Fit4Less Black Card Membership

Group health care plans

Fun and energetic atmosphere

Qualifications

• 2 years success in a management role at Fit4Less or equivalent role in the fitness industry.
• Proven success in leading training and motivating teams.
• Success in exceeding individual and team sales goals.

Responsibilities

• Manage club operations to ensure company expectations are met.
• Lead and train team on customer service handling.
• Manage financial aspects including revenue goals and budget.

Skills

Leadership Experience

Customer Service

Management Experience

Employee Evaluation

Sanitation

P&L Management

Education

University Degree or College Diploma

Tools

Microsoft Office

Job description

FIT4LESS REGION MANAGER

This Region Manager will be Toronto / Etobicoke based. Clubs and regular travel outside of the based area is to be expected.

Who is a Region Manager

The Region Manager leads a team of managers and clubs to run financially healthy clubs focused on cleanfriendly and automated experiences for both members and associates. The Region Manager is responsible to oversee club operations and ensures company expectations are met.

Working with Fit4Less Gives You :

• Ongoing training and development to ensure a long and successful career path.
• Unlimited growth potential.
• FREE Fit4Less Black Card Membership.
• Group health care plans.
• Fun and energetic atmosphere to come to every day!

Job Summary :

Manages processes that ensures clean and safe clubs friendly associates and an automated brand. Ensures constant and consistent management and completion of process expectations and opportunities to reflect the clean friendly and automated brand.

• Ensures execution of daily weekly and monthly cleanliness and service responsibilities and holds accountability to the brands expectations.
• Follows expectation guidelines for completing expected / pop-in club visits with each Manager and supplies required documentation from visits.
• Identifies and uses effective action plans to solve operational duties and processes that are not meeting or exceeding expectations.
• Leads and trains on customer service handling member concerns and addressing escalated member complaints.
• Escalates appropriately as per processes to ensure concerns and circumstances are addressed appropriately and timely.
• Leads conference calls one on one manager calls to support and communicate company policies procedures and expectations.
• Reports and manages alongside with Club Services and Fit4Less IT regarding ongoing equipment and facility maintenance reporting to provide a clean and safe facility.
• Completes actions as assigned and from supervisor and club visits.

Manages direct reports and the people requirements of the Department / Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks retention of great talent and high Associate engagement.

• Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department / Team budget.
• Leads the onboarding coaching learning development and performance management of all direct reports to ensure a positive and safe working experience.

Manages and ensures the financial management of each club which includes achieving all revenue goals and controlling all expenses to achieve budgeted EBITDA.

Ensures the success of opening and reopening of all new conversion acquisition or renovating club and launched project that operate under Fit4Less to ensure a club is operationally 100% ready to go when (re)open / launched.

Our Ideal Candidate :

• University Degree or College Diploma
• 2 years success in a management role at Fit4Lessor equivalent management role in the fitness industry.
• Proven success in leading training and motivating teams.
• Success in exceeding individual and team sales goals.
• Advanced verbal and written communication.
• Advanced Customer Service.
• Basic proficiency in the use of computers / technology (e.g. Microsoft office / apps internet).
• Ability to consistently keep information confidential.
• Provides challenging tasks and assignments.
• Can be counted on to exceed goals successfully.
• Doesnt hold back anything that needs to be said and lets people know where they stand with respect.
• Creates a climate in which people want to do their best.
• Is tolerant with people and processes.
• Accurately scopes out length and difficulty of tasks and projects and sets objectives and goals.

Working Conditions :

• Is tolerant with people and processes.
• Travel time to clubs 4 times weekly.
• Extended travel time to clubs may include overnights twice a month - monthly.
• Club visits 4-7 clubs weekly.
• Exposure to people who are impatient angry harassing or unpredictable daily.
• Exposure to conditions / cleaning that require the use of protective equipment 3-4 times weekly.

This job posting is for an existing vacancy.

Diversity and Inclusion

At Fit4Less we are committed to fostering an inclusive accessible environment where all employees and members feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment / interview process (including alternate formats of materials accessible meeting rooms or other accommodation) please let us know and we will work with you to meet your needs.

Help Protect Yourself Against Recruitment Fraud

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself :

To help protect against potential hiring scams please be aware that Fit4Less positions are posted must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent or requested via email phone or text message; Please verify that the person you are communicating with has a @ address.

If you currently work for us Associates should only apply to positions on the Jobs Hub in Workday. All job offersand requests for banking information or SIN should be completed only through and when logged into Workday. We will never send or ask any Associate or Candidate to send this information via email phone or text.

Please verify that the person you are communicating with has a @ address.

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type :

Full-Time

Experience :

years

Vacancy :

1