Fit4Less Manager - Edmonton Kingsway

goodlifefitness; Edmonton; Sur place; CAD 43 000 - 70 000; Plein temps

Avantages offerts par ce poste

Free Fitness membership

Group health care plans

Energetic work culture

Résumé du poste

Fit4Less is seeking a Manager to lead a club team, ensure a clean, safe environment, and deliver an automated brand experience for Members and Associates.

You will supervise a team, recruit and onboard staff, coach performance, and drive revenue while maintaining high customer service standards in a fast-paced fitness club setting.

Qualifications

• High School Diploma required.
• Experience leading, training and motivating teams.
• Experience exceeding individual and team sales goals.
• Intermediate verbal communication skills.
• Written communication skills.
• Customer service skills.
• Basic computer proficiency (MS Office/apps).
• Calm under pressure and capable of handling stress.
• Focused on meeting internal and external customer expectations.
• Ability to delegate and assign responsibilities clearly.

Responsabilités

• Offers and ensures consistent friendly customer service.
• Completes and leads cleanliness duties using standards, policies, processes and guidelines.
• Ensures club cleanliness practices and process expectations are met to provide a clean and safe environment for members and associates.
• Leads and trains handling of member concerns and resolves escalated member complaints.
• Identifies and executes action plans to improve club duties and processes not meeting expectations.
• Manages direct reports to ensure effective execution of responsibilities and strong Associate engagement.
• Facilitates recruitment to ensure adequate staffing based on budget.
• Leads onboarding, coaching, learning, development, and performance management of direct reports.
• Supports achievement of revenue goals and manages expenses to meet budgets.

Connaissances

Team leadership

Customer service

Verbal communication

Written communication

Computer literacy

Stress management

Performance mindset

Delegation

Motivation

People skills

Formation

High School Diploma

Description du poste

FIT4LESS MANAGER

Who is a Fit4Less Manager?

The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.

Job Summary

Manages, monitors and completes processes, expectations and duties to ensure a clean and safe club, friendly associates, and supports an automated brand.

• Offers and ensures consistent friendly customer service.
• Completes and leads cleanliness duties using standards, policies, processes and guidelines.
• Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment.
• Leads and trains the handling of member concerns and resolves escalated member complaints.
• Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectation.

Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement.

• Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget.
• Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience.
• Fulfills and ensures expectations resulting from action items and responsibilities are completed, including; but not exclusive to key initiatives, administrative duties, emails, calls and documentation processes.
• Achieves revenue goals and controls expenses to reach provided budgets to financially manage their location effectively.

Our Ideal Fit4Less Candidate

• High School Diploma
• Experience leading, training and motivating teams.
• Experience exceeding individual and team sales goals.
• Intermediate verbal communication skills.
• Written communication skills.
• Customer service skills.
• Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet).
• Remains calm under pressure and can handle stress.
• Is dedicated to meeting the expectations and requirements of both internal and external customer.
• Provides challenging tasks and assignments.
• Clearly assigns responsibility for tasks and decisions.
• Creates a climate in which people want to do their best.

Working with Fit4Less Gives You

• Ongoing training and development to ensure a long and successful career path
• Opportunities for advancement
• Free Fitness membership
• Group health care plans
• Fun and energetic atmosphere to come to every day!

Compensation

It is expected that the selected candidate will start at a base salary of $42,500. This position is eligible for bonuses in addition to the base salary. The expected annual range of total compensation is $42,500 - $70,000 determined by performance, time in the position and variable compensation earned.

This job posting is for an existing vacancy.

Diversity and Inclusion

At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.