First-Mile Pick Up Operations Manager

SwiftX Inc.; Canada; On-site; CAD 65,000 - 90,000; Full time

Job summary

A logistics company is seeking a First-Mile (Pick Up) Operations Supervisor/Manager to oversee pickup operations and strategically manage the fleet. This role demands experience in first-mile logistics, managing Delivery Service Providers (DSPs), and excellent communication skills. The ideal candidate will drive process improvement and ensure alignment with national strategies while working under pressure in a rapid environment. Competitive salary and benefits offered, including PTO and medical insurance.

Benefits

Negotiable bonus

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K

Medical, Dental and Vision Insurance

Qualifications

• 1+ years of experience in first-mile pickup, transportation, logistics operations, or fleet management.
• Proven experience managing or working with DSPs or contractor-based fleets.
• Strong understanding of first-mile logistics workflows and routing.
• Experience with KPI management and performance dashboards.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure in a fast-paced environment.
• Legal authorization to work in the U.S.

Responsibilities

• Lead nationwide first-mile pickup strategy and capacity planning.
• Oversee DSP-operated fleet and driver resources.
• Manage regional pickup operations teams for daily execution.
• Monitor pickup performance and respond to operational exceptions.
• Manage Delivery Service Providers and establish KPIs.
• Lead process standardization and SOP development.

Skills

First-mile pickup experience

DSP management

Logistics operations

Data-driven decision-making

Communication skills

Ability to work under pressure

Proficiency in English

Chinese bilingual ability

Job description

Job Title: First-Mile (Pick Up) Operations Supervisor / Manager

SwiftX Express is seeking a First-Mile Operations Supervisor / Manager to join our Operations Control Center. This role is responsible for strategic planning, centralized management, and continuous improvement of all U.S. first-mile pickup operations, including DSP performance, routing strategy, capacity planning, and cost optimization.

Key Responsibilities

• First-Mile Strategy & Planning
  • Lead nationwide first-mile pickup strategy across the U.S., including network design, capacity planning, and peak‑season readiness.
  • Develop and continuously optimize pickup models, routing strategies, and operational standards to improve efficiency, service quality, and cost control.
  • Analyze pickup data and performance trends to identify bottlenecks and drive scalable improvements.
• Operations Control & Execution
  • Oversee DSP‑operated fleet and driver resources across U.S. regions through centralized control and monitoring.
  • Manage and guide regional pickup operations teams, ensuring daily execution aligns with national strategy.
  • Monitor real‑time pickup performance and respond to operational exceptions, escalations, and service disruptions.
  • Take ownership of first-mile pickup service quality, SLA performance, and cost metrics.
• DSP & Vendor Management
  • Manage and evaluate Delivery Service Providers (DSPs), including performance reviews, compliance monitoring, and cost management.
  • Establish and track DSP KPIs covering service quality, on‑time performance, utilization, safety, and cost.
  • Coordinate with DSPs and internal stakeholders to resolve performance gaps and implement corrective action plans.
  • Support DSP onboarding, scaling, and network expansion initiatives.
• Process & System Optimization
  • Lead first‑mile process standardization and SOP development across the U.S. network.
  • Partner with product, tech, and operations teams to improve or build first‑mile systems, dashboards, and control‑tower tools.
  • Drive automation, visibility, and data accuracy improvements for pickup operations.
• Cross‑Functional Collaboration
  • Serve as a key point of contact between the Operations Control Center and regional ops, customer service, sales, and technology teams.
  • Align first‑mile strategy with downstream linehaul and last‑mile operations to ensure end‑to‑end network efficiency.
  • Support leadership with reporting, insights, and recommendations for continuous improvement.

Qualifications

• 1+ years of experience in first‑mile pickup, transportation, logistics operations, or fleet management (experience at scale strongly preferred).
• Proven experience managing or working with DSPs, third‑party carriers, or contractor‑based fleets.
• Strong understanding of first‑mile logistics workflows, routing, capacity planning, and cost drivers.
• Experience with KPI management, performance dashboards, and data‑driven decision‑making.
• Excellent communication and stakeholder management skills, with the ability to coordinate across teams and regions.
• Ability to work under pressure in a fast‑paced, high‑volume operations environment.
• Proficiency in English; Chinese bilingual ability is a strong plus.
• Legal authorization to work in the U.S.

Benefits & Compensation

• Range of pay: $65-90K+ Bonus (open to negotiate)
• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical, Dental and Vision Insurance, STD/LTD

We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on‑the‑job training provided through a rotational approach.

Join SwiftX Inc. to contribute to a growing team dedicated to excellence! Explore our current job openings and apply today!