Fire Restoration Technician

ServiceMaster Fire and Water Restoration by GM Restoration; Theodore; On-site; CAD 40,000 - 55,000; Full time

Job summary

A restoration service company in Saskatchewan is seeking a Fire Restoration Technician. The role involves monitoring and inspecting fire restoration activities, completing jobs while ensuring quality control, and preparing documentation for insurance purposes. Candidates should have a high school diploma, good communication skills, and a valid driver's license. Experience in restoration is preferred but not required. Physical endurance for lifting and standing is necessary for this role.

Qualifications

• Experience in the restoration or construction industry is preferred.
• Valid Drivers’ License and satisfactory driving record required.
• Certifications such as FSRT and OCT are preferred.

Responsibilities

• Retrieve work orders and ensure appropriate equipment is loaded.
• Complete assigned jobs while maintaining quality control.
• Inspect jobs after completion and obtain customer signatures.

Skills

Good verbal and written communication skills

Problem solving and customer service skills

Knowledge of disaster restoration industry

Education

High school graduate or equivalent

Tools

Tablet or mobile phone

Job description

A successful Fire Restoration Technician monitors, inspects, and completes tasks to ensure the completion of drying, demolition, pack‑out of contents, and various fire restoration activities. The technician prepares and reviews documentation, including notes, photos, and documents, according to company policies and procedures to ensure reimbursement from insurance companies and explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
• Performs fire/smoke damage repair and tasks to include water extraction, pack‑out of contents, removing/disposing of non‑salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements

• High school graduate or equivalent.
• Experience in the restoration or construction industry is preferred, but not required.
• Valid Drivers’ License and satisfactory driving record.
• Good verbal and written and communication skills.
• Good problem solving and customer service skills.
• Knowledge of disaster restoration industry.
• Must be able to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Report to work on time in a clean, complete uniform.
• Read and follow product label usage instructions.
• Certifications are preferred, but not required:
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician

Physical Demands and Working Conditions

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Inside and outside working conditions: The changes of environment such as with or without air conditioning and heating.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.