Fintech Tech Support Engineer — Hybrid, Equity, Toronto

Antler; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A fintech company located in Toronto is seeking a Technical Support Engineer to bridge users and engineers. This hybrid role involves managing technical inquiries, investigating issues, and writing detailed tickets. Ideal candidates will have 1-2 years of relevant experience, strong technical skills, and outstanding communication abilities. Join a team dedicated to improving user experiences and working in a supportive environment where diversity is embraced.

Benefits

Early equity in a high-growth company

Exposure to payment systems and fintech operations

Inclusive work environment

Qualifications

• Experience in technical support, customer support, or engineering.
• Ability to understand APIs, databases, and payment systems.
• Experience with at least one programming language.

Responsibilities

• Manage technical support inquiries through Intercom.
• Investigate and triage technical bugs reported by users.
• Track bug statuses and communicate updates.

Skills

Technical aptitude

Organizational skills

Communication skills

Experience with APIs

Empathy for users

Education

1-2 years of experience in technical support or engineering

Tools

Intercom

SQL

Jira

Job description

A fintech company located in Toronto is seeking a Technical Support Engineer to bridge users and engineers. This hybrid role involves managing technical inquiries, investigating issues, and writing detailed tickets. Ideal candidates will have 1-2 years of relevant experience, strong technical skills, and outstanding communication abilities. Join a team dedicated to improving user experiences and working in a supportive environment where diversity is embraced.