Fintech Payments Support Specialist | Flexible Hours

ServiceTitan; Remote; CAD 44,000 - 67,000; Full time

Job summary

A leading technology firm in Toronto seeks a Payments Support Specialist. This role involves providing technical and gateway support to customers in the payments industry. Ideal candidates will have over 2 years of experience in a client-facing role and a strong grasp of payment processing terms. The company values innovation and offers flexible work hours and health benefits to its team members. Join us in empowering contractors through technology.

Benefits

Flexible time off

Comprehensive health benefits

Leadership training programs

Qualifications

• 2+ years of client facing experience in the payments industry.
• Strong understanding of payment processing terms and client pain points.
• Ability to break down credit card statements.

Responsibilities

• Provide day-to-day customer support for ServiceTitan Payments.
• Field incoming emails and calls from customers.
• Collaborate with payment processors to mitigate risks.

Skills

Customer support

Payments industry knowledge

Communication skills

Organizational skills

Job description

A leading technology firm in Toronto seeks a Payments Support Specialist. This role involves providing technical and gateway support to customers in the payments industry. Ideal candidates will have over 2 years of experience in a client-facing role and a strong grasp of payment processing terms. The company values innovation and offers flexible work hours and health benefits to its team members. Join us in empowering contractors through technology.