Financial Services Representative Maple Ridge (18-Month Contract)

Vancity; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A member-owned credit union in Calgary is seeking a Financial Services Representative to assist members with banking transactions and ensure high service quality. The role offers a starting salary of $25.96 per hour and comprehensive benefits. Ideal candidates demonstrate strong communication and customer service skills, along with a high school diploma. Join our inclusive team and make an impact in the community.

Benefits

Competitive rewards and benefits

Flexible benefit packages

Generous vacation time

Health and dental coverage

Defined benefit pension plan

Qualifications

• Working experience interacting with people and businesses in a professional capacity.
• Ability to perform member transactions consistent with established standards.

Responsibilities

• Build relationships with members while assisting them with banking transactions.
• Identify and assess member/prospect needs.
• Apply branch service standards policies and procedures.

Skills

Customer service skills

Communication skills

Problem-solving skills

Analytical mind

Education

High School Diploma and/or equivalent

Job description

Our Story & Purpose

Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all mortgages and loans and were actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada were proud to be consistently recognized as one of the countrys Top Employers. If youre ready to join our team of 2700 diverse individuals access competitive rewards and benefits and be part of a greater movement - apply today!

Your Role in Supporting Our Members

As a Financial Services Representative you will build relationships by learning more about our members while assisting them with their banking transactions. Demonstrating excellent communication and interpersonal skills you will be the trusted advisor for members who value the branch experience.

This is a Full-time (28 hours) Temporary role based at Maple Ridge Community Branch (Branch 12) and will report directly to the Assistant Branch Manager.

How Youll Make an Impact

• Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved
• Identifying and assessing member / prospect needs to provide appropriate products services and referrals
• Applying branch service standards policies procedures and controls to meet compliance requirements and mitigate risk
• Fully leverage and utilize the technical systems available so that the service experience for the member is efficient and seamless

What Youll Bring to the Team

• A High School Diploma and / or equivalent
• working experience interacting with people and businesses in a professional capacity with excellent customer service skills
• Problem solving skills

Youll Thrive Here If You Are

• A problem solver You have an analytical mind and can multi-task to come up with solutions
• Tech-savvy People often say youre a quick learner and great with technology & systems
• A great communicator You find it easy to get to know others and have great conversations
• Ready for a challenge You have a positive attitude and are able to work in a fast-paced changing environment

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

What Youll Earn

This role offers a starting salary of $25.96 per hour . Base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Why Youll Love Working Here

A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive :

• Living Wage Employer : Were the largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers.
• Customizable Benefits : Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation : New employees start with 3-4 weeks of vacation per year with additional days earned over time.
• Extra Stat Holidays : In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.
• Immediate Health Coverage : Health and dental benefits begin on your hire date with three levels of coverage to choose from.
• Defined Benefit Pension : Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.

Vancity Talent Programs

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

At Vancity were committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.