Financial Services Representative - Full Time

Meridian Credit Union; Windsor; On-site; CAD 42,000 - 62,000; Full time

Job summary

Meridian Credit Union in Ontario is seeking a Financial Services Representative to join our branch team. You will understand Members' financial needs and provide appropriate advice and recommendations, while delivering front-line transactional services to support everyday banking.

You will also grow by opening new accounts, offering credit, and referring wealth opportunities, partnering with Wealth, Small Business, and Mobile Mortgage Specialists to enhance the Member experience.

Qualifications

• Understand Members' financial needs and provide appropriate advice.
• Complete front line transactional services to support day-to-day banking.
• Grow through advisory sales: open new accounts, credit, wealth referrals.
• Refer business to other channels to add value to Members' financial wellbeing.

Responsibilities

• Understand Members' financial needs and provide appropriate advice and recommendations.
• Complete front line transactional services to support Members' day-to-day banking.
• Grow by fulfilling advisory sales such as opening new accounts and offering credit.
• Refer business to other Meridian channels to add value to Members' financial wellbeing.

Job description

Why Meridian?

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Find our story here: About Meridian

Our Retail Banking Practice:

Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.

We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals.

Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth.

As a Financial Services Representative:

As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In this role, your primary responsibilities will be to understand the financial needs of our Members and provide the appropriate advice and recommendations. As a member of the branch sales and service team, the primary responsibilities for this position will be to understand the financial needs of our Members and provide the appropriate advice and recommendations. This will include completing front line transactional services to support our Members day to day banking, as well as an opportunity to grow by fulfilling advisory sales role such as opening new accounts, offering credit, deposit, identifying opportunities for wealth referrals, as well as positioning Meridian’s products and services to add value to our Members financial well being.

With your growth mindset you are adaptive, resilient, resourceful and creative. Seeking and receptive to feedback to continuously improve and learning from successes and mistakes. As part of our collaborative team, you are highly engaged and communicate thoughts and ideas in a respectful environment. We value diversity of thoughts and promote inclusion. As you take initiative and accountability you are joining a team that provides autonomy to get things done and will be accountable for a variety of support functions within the branch.

Must have a passion for Member Experience, ensuring that Meridian maintains its tradition of exceeding Member expectations and “Bringing the Member Experience to life”.

The Financial Services Representative will work alongside and align financial strategies and activities to support Meridian’s internal business partners – Wealth, Small Business, Mobile Mortgage Specialists to ensure value added delivery of Member centric products/solutions.

In addition, this role will be responsible for meeting and exceeding specific individual goals and contributing towards team-based business results. This role is expected to proactively engage in revenue generating and sales-based activities, foster and deepen Member relationships and refer business to other channels.

Employee Experience

• Part of an engaged team that is aligned to key business drivers and delivering on outcomes.
• Is Highly Engaged
• Demonstrates empathy with colleagues
• Communicates thoughts and ideas openly
• Respects others and their opinions/ideas
• Values diversity of thought and promotes inclusion
• Be a highly engaged team player working co-operatively with your peers within the branch and across Meridian including corporate office and other Member Experience partners.
• Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
• Actively participate and support the team in the planning process, assisting with implementation and providing feedback.
• Continued individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.
• Advocates for the branch, advances innovative thinking amongst team, and promotes an entrepreneurial growth mindset.
• Act as a trusted partner to build, develop and maintain internal relationships within the Member Experience teams and cross-functional departments, to ensure alignment for achievement of Meridian’s Retail Experience goals.
• Participates and leads branch activities in support of expanding the Member relationship and growing share of wallet including growing our Digital Ambassador Program.

Member Experience

• Delivers an exceptional Member experience and offers insights to continually grow our Member Experience.
• Serves Members with excellence
• Demonstrates patience in difficult situations
• Shows empathy to Members’ perspectives
• Understands how Meridian’s products and services can add value to our Members
• Provide a superior Member experience through the identification and promotion of products and services. Where appropriate provide qualified referrals based on the needs identified through proactive probing.
• Works with the Branch leadership, to champion and implement corporate strategies and programs for the branch.
• Ensure proper due diligence by posting all transactions accurately and timely
• Take responsibility to ensure accuracy and completeness of all work.
• Maintain discretion and confidentiality to respect Members privacy.
• Identify and fulfill Member requests and identify opportunities to grow the relationship.
• Demonstrates excellent listening and strong consultative skills.
• Embraces virtual technology platforms and leverages them to host meetings and engage in impactful communication with Members
• Removes systemic barriers to exceptional Member Experience.
• Identify and contributes to the continuous enhancement of the Member Experience while leveraging Voice of Employee.
• With autonomy to resolve Member Concerns- look to create action plans to avoid escalation in the future.
• Engage in revenue generation and sales-based activities in order to achieve performance objectives.
• Provide investment advice by identifying and promoting solutions that fit and meet our Member needs.
• Within approval limits approve or provide recommendations on credit products based on thorough, accurate and appropriate credit interviewing and underwriting skills
• Open new Member accounts using account opening strategies

Innovation