Financial Services Representative

East Coast Credit Union Limited; Halifax; On-site; CAD 44,000 - 53,000; Full time

Job summary

A community-driven credit union in Sackville, Nova Scotia, is looking for a Financial Services Representative. The successful candidate will provide exceptional customer service, process financial transactions, and promote credit union products. Strong communication and customer service skills are essential, with a diploma in Business preferred. Competitive salary and various employee perks offered.

Benefits

Competitive compensation

Flexible work arrangements

Generous benefits package

Tuition reimbursement

Employee wellness credit

Qualifications

• A minimum of one year of sales and service experience, preferably in the financial industry or an equivalent combination of education and experience.

Responsibilities

• Provide exceptional customer service to current and prospective members.
• Process various financial transactions and balance daily work accurately.
• Assist in the promotion of new products and services.

Skills

Customer service

Sales experience

Communication

Problem-solving

Attention to detail

Education

Certificate or diploma in Business

Job description

Financial Services Representative

Sackville Nova Scotia

Are you ready for a new career journey at Nova Scotia’s largest credit union? Join our dedicated team at East Coast Credit Union where commitment to community member satisfaction and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community‑driven financial institution committed to a better banking model. A credit union is like a bank in many ways but with cooperative ownership and a special focus on people, not profits. We bring Nova Scotians from many regions together with honest lending, savings and investment products, fostering growth and empowering individuals in our team and community.

The Financial Services Representative reports to the Assistant Manager at our Sackville location. The successful applicant will be responsible for providing counter‑ and telephone service to current and prospective members; processing financial transactions including daily balancing of cash; assisting members with their financial needs and promoting credit union products and services.

We offer

• Outstanding culture and opportunity to join an engaged and community‑focused team.
• Competitive compensation ($44,651.56 – $52,531.25) commensurate with experience and education, plus performance‑based incentives.
• Potential for flexible work arrangements, including flex time, telework, and a compressed work week.
• Assistance with immigration through the Atlantic Immigration Program (AIP) – we are a designated employer.
• Generous benefit package including a flexible health and dental plan (paid 100% by employer) and up to 9% contribution with employer match in the defined contribution pension plan.
• Tuition reimbursement, training and personal development.
• Additional employee perks, including annual wellness credit, reduced rates on employee loans/mortgages and paid volunteer time.

You would

• Provide exceptional customer service to current and prospective members.
• Pro‑actively identify members’ financial needs; suggest appropriate products or services and refer members to other departments.
• Process various financial transactions and balance daily work accurately.
• Understand all products and services offered by East Coast Credit Union, including facts and features, benefits and advantages, rules and regulations and price structure.
• Assist in the promotion of new products and services to credit union members.
• Respond to member inquiries and resolve any concerns or discrepancies.
• Follow the credit union’s security and risk management procedures.
• Demonstrate a team approach and provide support to the front‑line team.
• Complete other duties as assigned.

You have

• Completed a certificate or diploma in Business (or other relevant academic experience).
• A minimum of one year of sales and service experience, preferably in the financial industry or an equivalent combination of education and experience.

You are

• Passionate about providing exceptional customer service.
• Able to achieve and exceed business/sales objectives.
• Self‑motivated with a strong work ethic.
• A critical thinker with problem‑solving skills.
• Accurate and detail‑oriented (data entry, paperwork, cash balancing).
• A great communicator with time management skills.

Applications will be accepted until: October 3 2025.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application, which includes a criminal check and a credit check.

Do not meet every single requirement. At East Coast Credit Union we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this posting, we still encourage you to apply. You may be the right candidate for this role or other opportunities we may have.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

East Coast Credit Union is passionate about creating a diverse, equitable and inclusive workplace and believes a diversity of perspectives, experiences and backgrounds benefit our employees, our members and our communities.

East Coast Credit Union is committed to providing equal opportunity and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by e‑mail or by phone at 902.464.7107.