Financial Services Consultant, Client Relationship Team

Sun Life; Toronto; Hybrid; CAD 60,000 - 97,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive base salary

Quarterly bonus based on sales results

Licensing fees covered

Tuition assistance

Career growth and development

Job summary

Sun Life is seeking a Group Retirement Savings Client Service Consultant to educate clients on investments, assist with enrolment and asset consolidation, and help clients become retirement ready. You will use financial planning tools to align investments with risk tolerance and goals.

The role is hybrid, located in Toronto, with licensing requirements and strong sales/service targets. You'll partner with clients to review portfolios, explain product options, and support payroll deductions and

Qualifications

• Valid and active Life Insurance License (LLQP).
• CSC and IFIC credentials are assets.
• CFP or equivalent financial planner designation is an asset.
• Experience selling and supporting investment and savings products.
• Strong communication skills and ability to educate clients by phone or video.

Responsibilities

• Proactively contact Sun Life clients with Group Retirement Savings plans to educate on investments.
• Assist with product enrolment and asset consolidation.
• Provide investment advice aligned with clients' financial needs and goals.
• Partner with clients to advance retirement readiness using planning tools.
• Review portfolio options, savings goals and support asset consolidation.

Skills

Relationship building

Investment products

Phone/video communication

Active listening

Agile/adaptable

Independent work

Education

CSC - asset

IFIC - asset

CFP designation - asset

Tools

FINANCIAL planning tools

Job description

• Canadian Investment Fund Course (IFIC) - asset

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

Location

Join our Group Retirement Savings Client Service Centre team at 1 York overlooking the Toronto Harbour with direct PATH access to Union Station.

This role is hybrid (once per week in office)

Licensing requirement

• Valid and active Life Insurance License (LLQP)

Main accountabilities

• Proactively call existing Sun Life clients that have a Group Retirement Savings (GRS) plan to establish a relationship where the objective is to educate members on their investments, assist with product enrolment and asset consolidation.
• Consult with clients by providing investment advice related to their financial needs, including savings and retirement income.
• Partner with clients to be ‘retirement ready’, through the use of financial planning tools. Ensure all clients maintain an updated plan in order to achieve personal financial goals.
• Review portfolio investments, product options, savings goals, and assist with asset consolidation.
• Create an investment risk assessment profile for clients. This will support them in aligning their investments to their desired risk tolerance.
• Contribute to sales and service targets by demonstrating to clients the value of their benefits available to them through their employer plans and assist with payroll deduction set ups, lump sum contributions and asset consolidation.

What will you bring

• A passion for building relationships and creating amazing client experiences
• Experience with selling and supporting clients with investment, savings products
• Strong interpersonal and communication skills (verbal and written)
• Ability to quickly build rapport and relationships with clients over the phone or video conferencing
• Strong listening skills and the ability to ask probing questions to understand needs
• Possess an owner’s mindset in order to build strong client experiences and loyalty, while contributing within a fast-paced evolving team
• Ability to be agile and effectively manage changing priorities or processes
• Self motivated and have the ability to work independently
• Canadian Securities Course (CSC) - asset
• Canadian Investment Fund Course (IFIC) - asset
• Certified Financial Planner (CFP) designation or Financial planner designation (IQPF) - asset

Why Sun Life

• A focus on the mental, physical, and financial health and wellbeing of our Employees; helping you to bring your best self to work
• Flexibility of hybrid work environment
• Competitive base salary with a quarterly bonus based on sales results
• A focus on the mental, physical, and financial health and wellbeing of our Employees; helping you to bring your best self to work
• Rewards and Recognitions program which celebrates performance excellence

Comprehensive flexible benefits program

• Medical, dental, life, critical illness, and disability insurance
• Lumino Health Virtual Care
• Robust defined contribution pension plan
• Stock Ownership and Savings Programs
• Tuition assistance
• Licensing fees covered
• Career growth and professional development opportunities
• Dynamic team environment and coaching from Managers
• Hybrid work environment

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range

60,000/60 000 - 97,000/97 000

Job Category

Sales - SIP

Posting End Date

02/10/2026