Financial Services Associate, Imperial Service

CIBC; Niagara Falls; On-site; CAD 45,000 - 65,000; Full time

Job summary

CIBC in Niagara Falls, ON seeks a Financial Services Associate in the Imperial Service Team. The role supports Financial Advisors with client outreach, sales and administrative activities to build relationships and offer appropriate financial products and solutions to meet clients' goals.

Flexibility to work evenings/weekends and travel to nearby banking centres is required. Successful candidates demonstrate at least 1 year working with clients and achieving sales results, with banking

Qualifications

• 1 year experience in working with clients and achieving sales results.

Responsibilities

• Client engagement: leverage cash management, credit, investment and wealth protection knowledge to answer questions and provide information to clients.
• Relationship building: participate in marketing and outreach to grow network and deepen relationships.
• Problem solving: listen, ask questions, take ownership for client issues and seek solutions.
• Organizational skills: prepare client files, book appointments, maintain schedules and support team productivity.

Skills

Analytical Thinking

Business Growth

Client Issue Resolution

Client Service

Customer Experience

Financial Products

Post-Sales Support

Product Knowledge

Job description

Financial Services Associate, Imperial Service# CIBC Careers — Current Opportunities## Financial Services Associate, Imperial ServiceApply: Niagara Falls, ON: Full time: Posted Today: End Date: November 13, 2026 (6 days left to apply): 2622588We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit CIBC.com**What you'll be doing**As a member of the Personal and Business Banking Team, you’ll partner with Financial Advisors to help high value clients secure their futures. As a Financial Services Associate in the Imperial Service Team, you’ll support the team with client outreach, sales and administrative activities to build relationships with clients and recommend the right products and solutions to meettheir financial goals. You'll create strong working relationships while making a difference in your clients' financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.*At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.***How you’ll succeed*** **Client engagement -** Leverage your knowledge of cash management, credit, investment and wealth protection to answer questions and provide information to clients. Partner with your Financial Advisor to help clients meet their financial goals.* **Relationship building -** Engage in marketing and outreach activities, uncovering opportunities to support the Advisor team in growing their network and deepening existing relationships.* **Problem solving -** Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find solutions.* **Organizational skills -** Prepare client files, booking appointments, and maintaining schedules. Help team success by improving team productivity and proactively uncovering business opportunities.**Who you are** * **You can demonstrate 1 year experience in** working with clients and achieving sales results. **It’s an asset if** you have prior banking experience in a similar capacity.* **You’re goal oriented.** You’re motivated by accomplishing your sales goals and delivering your best to make a difference.* **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.* **You’re passionate about people.** You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.* **You're motivated by collective success.** You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.* **You love to learn.** You're passionate about growing your knowledge. You have a strong sense of curiosity.* **You live your values.** You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.**What CIBC Offers**At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program\\*, defined benefit pension plan\\*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.\\*Subject to plan and program terms and conditions**What you need to know*** CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).* We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.**Job Location**Niag.Falls-Lundys Lane&Leonard**Employment Type**Regular**Weekly Hours**37.5**Skills**Analytical Thinking, Business Growth, Client Issue Resolution, Client Service, Customer Experience (CX), Financial Products, Post-Sales Support, Product Knowledge