Financial Service Representative New Etobicoke, Canada

Moneymart Inc.; Toronto; Hybrid; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Market competitive Pay

Monthly bonus potential

Job summary

Momentum Financial Services Group seeks a friendly Retail Sales Associate to support Money Mart customers with personal lending, payments, and everyday financial needs.

You will handle transactions, cross-sell products, maintain accurate records, and ensure a welcoming branch experience while following policy and regulatory requirements.

This full-time role offers competitive pay, monthly bonus potential, paid time off, and opportunities for career growth within a trusted national brand.

Qualifications

• High school diploma or equivalent.
• 1+ year experience as Retail Sales Associate or similar role.
• 1+ year experience in customer service and cash handling.
• Hands-on experience with POS transactions.
• Track record of achieving sales goals preferred.

Responsibilities

• Provide friendly, professional customer service by assessing customer needs and processing transactions.
• Promote, recommend, and process loans, credit cards, cheque cashing, money transfers, and other products.
• Identify cross-selling opportunities to increase product awareness and meet sales goals.
• Explain product features, fees, terms, and options using approved materials.
• Collect, review, verify, and document customer information to ensure complete, compliant applications.
• Follow KYC/AML/privacy rules and relevant procedures; maintain secure cash handling.
• Support branch appearance and daily operations with the team.

Skills

Customer service

Sales skills

Communication

Education

High School diploma

Job description

Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. For more than 40 years, we've committed to helping consumers and business owners access the money they need when they need it most, meeting people where they are and helping close the gap between their financial needs and goals.

Through our trusted Money Mart® brand in Canada and United States, we proudly serve customers across a network of over 400 retail locations and growing digital channels. Our products and services include personal lending, payday loans, installment loans, cheque and check cashing, money transfers, prepaid cards, currency exchange, and other everyday financial solutions for individuals and businesses.

At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with confidence.

We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and nonprofit organizations, while also using our time and talent to serve local communities across Canada and the United States.

Our people are at the heart of our business. We’re committed to building inclusive teams, supporting the communities where we live and work, and creating a workplace where employees can grow, make an impact, and help customers navigate everyday financial needs. If you’re passionate about customer service, relationship building, and helping consumers and business owners access financial solutions when they need them most, you’ll find a meaningful career with Momentum Financial Services Group.

What we Offer:

• Market competitive Pay
• Monthly bonus potential based on the operational success you drive

Other Benefits Include:

• Competitive Paid Time Off
• Plan for your future with our group Retirement Options
• Education Reimbursement Program to invest in your education and career growth.
• Exclusive Perks through Perkopolis - enjoy special discounts and offers.
• Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
• Discounted company services including foreign exchange and Koodo services.
• And Much More!

Branch location: 452 Rathburn Road Unit 1

GENERALFUNCTION

Financial Service Representativessupport Money Mart customers by understanding their financial needs and connecting them with suitable products and services. In this role, Team Members interview customers for personal lending products, review application and financial information, recommendappropriate solutions, sell related financial products and services, complete transactions,maintainaccuraterecords, and support payment arrangements for existing accounts.

This role combines sales, customer service, personal lending, compliance, cash handling, and branch operations. Team Members must deliver excellent customer service while following company policies, regulatory requirements, and responsible lending practices.

Retail Team Membersgenerally performtheir duties within a secured work area protected by bullet-resistant glass and a controlled-access mantrap.Once hired, all retail Team Members will complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently.

DUTIES/RESPONSIBILITIES

• Provide friendly,professional,andaccuratecustomer service by assessing customer needs, completing transactions, answering questions, andidentifyingopportunities to promote and cross-sell products and services.
• Promote, recommend, and process loans, credit cards, cheque cashing, money transfers, money orders, bill payments, and other related products and services based on the customer’s needs, financial circumstances, and applicable company policies and regulatory requirements.
• Consistentlyidentifycross-selling and referral opportunities during every customer interaction to increase product awareness, meet customer needs, and achieve individual and branch sales goals.
• Clearly explain product and service features, benefits, fees, repayment terms, payment options, renewals, refinancing options, and otherimportant informationusing approvedmarketingmaterials.
• Collect, review, verify, and document required customer identification, financial, application, and supporting information to process products and services, ensuringallapplications/transactionsare complete, compliant, and accurately recorded.
• Contact customers with past-due accounts to discuss and negotiate payment arrangements within authorized guidelines.
• Follow all company policies and regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering and Anti-Terrorist Financing (AML/ATF), privacy, Recordable Transactions, fraud prevention, andall relevantprocedures.
• Accurately process cash, POS transactions, and financial service transactions.
• Reconcile the cash drawer at the end of each shift, and follow all cash handling, safety, and security procedures.
• Workwiththebranchteam tomaintainthebranchappearance,cleanliness,and customer-ready environment.
• Completeallotherjob-related dutiesasdirectedbyManagement.

EDUCATION :

• HighSchooldiplomaor equivalent

WORK EXPERIENCE

• One or more years ofexperienceasaRetailSalesAssociate,SalesRepresentativeorsimilarrole.
• One or more years ofexperienceincustomerserviceandcashhandling.
• Hands-onexperiencewithPOS transactions.
• Trackrecordofachievingsalesgoals preferred.

SKILLS

• Customer service-focused mindset with the ability to build rapport, deliver exceptional service, and create a positive customer experience.
• Sales-focused approach with the ability toidentifycustomer needs, recommendappropriate products