Financial Service Representative

goeasy Ltd.; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading financial services company in Canada is seeking a Financial Service Representative to help clients with their loans and build their credit. This role involves engaging with customers, educating them about financial products, and managing collections. Ideal candidates will possess strong communication skills and a customer-oriented mindset. Comprehensive training provided.

Qualifications

• Experience in a customer-facing environment is preferred.
• Ability to pass background checks (criminal, employment, and credit).

Responsibilities

• Engage customers in person, over the phone, and by email.
• Educate customers to achieve their financial goals.
• Manage collections for overdue financial accounts.

Skills

Excellent communication skills

Customer-oriented

Sales-driven

Integrity

Job description

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one ofNorth America’s Most Engaged Workplaces, we want the best to join our team.

easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, when everyone else says no.

Overview

As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.

No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.

What you will do

• Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
• Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
• Educate and empower customers to achieve their financial goals through building their credit
• Capitalize on financial cross-sales and add-on products
• Communicate the terms and conditions of our financial products
• Review and evaluate prospective loans through financial analysis and other risk assessments
• Manage collections activities for all past due financial accounts
• Secure all required information to fulfill customer applications for products and services with strong attention to detail

Who you are as the successful candidate

• Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
• Compassionate and operate with integrity on every sale – will care deeply for our customers!
• You bring some experience in a customer-facing environment
• Able to pass background checks (criminal, employment, and credit)

Why should you work for goeasy?