Financial Service Representative

Money Mart; City of Cold Lake; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Monthly bonus potential

Comprehensive Medical/Dental Benefits

Competitive Paid Time Off

Retirement Options

Education Reimbursement Program

Perkopolis discounts

Cheque cashing/services & money orders

Job summary

Money Mart is a financial services provider committed to empowering customers at the branch location 4303D 50 Street. The role focuses on delivering profitable store results through proactive sales and high-quality customer interactions.

You will handle cash, process transactions accurately, and follow all safety and compliance procedures while negotiating terms with past-due accounts and supporting the customer journey.

Qualifications

• Be sales driven.
• Have a passion for customer service.
• Have previous cash handling experience.
• Have a high school diploma or equivalent.

Responsibilities

• Deliver results on store profitability goals.
• Provide a quality customer sales experience through efficient execution of all customer transactions.
• Determine customers' needs and provide them with solutions that satisfy those needs.
• Handle cash and accurately enter transactions into the system.
• Contact customers over the phone with past due balances and negotiate payment terms and schedules.
• Complete all documentation accurately.
• Follow safety, security, and compliance requirements.

Skills

Sales driven

Customer service

Cash handling

Communication

Education

High school diploma

Job description

At Money Mart, we’re more than just a financial services provider – we’re the catalyst for financial empowerment!

Branch Location

4303D 50 Street

Responsibilities

• Deliver results on store profitability goals
• Provide a quality customer sales experience through efficient execution of all customer transactions
• Determine customers' needs and provide them with solutions that satisfy those needs
• Handle cash and accurately enter transactions into the system
• Contact customers over the phone with past due balances and negotiate payment terms and schedules
• Complete all documentation accurately
• Follow safety, security, and compliance requirements

Qualifications

• Be sales driven
• Have a minimum of one year of financial services and sales experience
• Have a passion for customer service
• Have previous cash handling experience
• Have a high school diploma or equivalent

What we Offer

• Market competitive Pay
• Monthly bonus potential based on the operational success you drive

Other Benefits

• Comprehensive Medical/Dental Benefits
• Competitive Paid Time Off
• Plan for your future with our group Retirement Options
• Education Reimbursement Program to invest in your education and career growth.
• Exclusive Perks through Perkopolis - enjoy special discounts and offers.
• Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
• Discounted company services including foreign exchange and Koodo services.
• And Much More!

Money Mart is committed to accommodating applicant's with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Money Mart will work with you to determine how to meet your needs.

About Money Mart – Our Commitment to Responsible Innovation. At Money Mart, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada's Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable. We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement. Joining Money Mart means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.