Finance Service Manager

Premier Truck Group; Cambridge; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading commercial vehicle dealer in the Region of Waterloo seeks a Financial Services Manager to sell financing products and ensure customer satisfaction. Candidates should possess strong communication skills, be comfortable with data processing, and have a commitment to ethical practices. This role requires travel between Cambridge, St. Catherines, and Hamilton, with opportunities for professional growth and a comprehensive benefits package.

Benefits

Employee Discounts

Medical, Dental, and Vision Insurance

Paid Holidays and Paid Time Off

Group RRSP with Employer Match

Work-Life Balance

Qualifications

• Ability to travel between Cambridge, St. Catherines, and Hamilton on a weekly basis.
• Ability to facilitate and/or conduct technical training to other employees.
• Ability to process data and organize it for management analysis.

Responsibilities

• Sells financing and credit insurance to customers.
• Processes finance and lease deals accurately and fairly.
• Develops and monitors guidelines for customer satisfaction.

Skills

Ability to sell products and services

Exceptional communication skills

Computer proficiency

Understanding federal and state regulations

Ability to travel

Bilingual (preferred)

Job description

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre‑eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• Group RRSP with Employer Match
• Training
• Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Financial Services Manager Responsibilities

• Sells financing and credit life, accident, and health insurance to customer
• Provides customers with thorough explanation of aftermarket products and warranties
• Provides customers with complete explanation of manufacturer and dealership service procedures and policies
• Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction
• Converts cash deals to finance deals where appropriate
• Establishes and maintains good working relationships with multiple finance sources, including the manufacturer
• Processes finance and lease deals accurately, fairly and in accordance with local, state and federal statutes and company policies
• Processes finance and lease deals accurately, fairly and in accordance with policy through multiple financial sources to secure approval
• Conducts business in an ethical and professional manner
• Processes all federal, state, and dealer paperwork related to vehicle transaction
• Understands and complies with all federal, state, and local regulations that affect the new- and used-vehicle and finance departments
• Completes paperwork necessary for sales and leases in a timely manner
• Checks all paperwork for but not limited to correct title, lien information, taxes, consumer information before forwarding to accounting
• Acquires and maintains current state insurance license, completing continuing credit insurance education as needed
• Seeks new lending institutions to secure interest rates and finance programs continually
• Manages the alternative finance source program to ensure that sources are available
• Seeks insurance companies for insurance paper
• Maintains insurance files
• Sets up and maintains a program which will ensure 100 percent turnover to F&I
• Provides sales force and sales managers with current information about finance and lease programs continually
• Trains the sales staff on the benefits of financing, insurance and extended services
• Works with sales managers to secure a reasonable profit from every sale
• Coordinates finance forecasting with sales department forecasting to achieve desired levels of penetration and income
• Ensures collection of all finance and insurance feesTakes all credit applications
• Prepares reports on finance penetration
• Works closely with general sales manager to establish sales department goals and objectives and ensures that they are achieved
• Handles all rate quotation
• Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction
• Processes salespersons' “end of month” commission sheets for accounting payroll
• Supervises and trains designated backup to ensure continued efficiency and profitability in the F&I manager's absence
• Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of car deals
• Ensures that the work areas and customer waiting area are kept clean
• Follows all attendance and punctuality standards and adheres to timekeeping standards
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and follows lawful directions from Supervisors
• Upholds the company’s non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance for self and subordinates in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required

Financial Services Manager Requirements

• Ability to travel between Cambridge, St. Catherines, and Hamilton on a weekly basis
• Ability to sell products and services in a professional and ethical manner
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect the new- and used-vehicle and finance departments
• Ability to facilitate and/or conduct technical training to other employees
• Computer proficiency
• Exceptional communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to understand and follow work rules and procedures
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership and organization
• bilingual candidates preferred

Ready to Join?

Apply now to learn more about what Premier Truck Group has to offer!

PTG is committed to fostering an equitable, inclusive and accessible environment where all employees and customers are valued, respected and supported.