File Manager

ServiceMaster Clean of Fraser Valley; Port Alberni; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading restoration company in Port Alberni is seeking an Office Manager. This role involves handling new claims, managing communication with customers and vendors, and ensuring a professional office environment. Ideal candidates will have 3-5 years of experience, great interpersonal skills, and proficiency in MS Office, RMS, and Xactimate. The role offers a compensation range of $22.00 - $26.00 per hour along with opportunities for personal development and benefits after three months.

Benefits

Ongoing Leadership Development Program

One on One mentorship

Flexible schedule

Benefits after three months

Opportunity for Overtime

Qualifications

• 3-5 years of office experience required.
• Must possess excellent verbal and written communication skills.
• Demonstrated ability to solve problems and make prudent decisions.

Responsibilities

• Receive and open new claims.
• Answer and field telephone calls in a professional manner.
• Liaise and communicate with customers and vendors.

Skills

Communication skills

Interpersonal skills

Problem-solving

Self-motivated

Flexibility

Tools

MS Office

RMS

Xactimate

Job description

"A mind built for excellence. A spirit built for service."

What does a Office Manager with Paul Davis do?

• Receive and open new claims
• Answer and field telephone calls in a professional and upbeat manner
• Receive and assist with staffing issues daily
• Maintain professional appearance and conduct of the operation
• Liaise and communicate with customers, clients, vendors
• Receive and handle invoices, correspondence
• Assist in ensuring margins and performance metrics are met
• Monitor and maintain inventory of supplies

Why The Team Needs You?

If you love helping people in their time of need, this is the job for you. We will need you to build foundational relationships based on trust, actively listen, and find ways to support a team to oversee several projects simultaneously. We also want a fun personality that enjoys getting results with others.

Why Join The Team?

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider.

Values:

Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision:

To provide extraordinary care while serving people in their time of need.

Team Compensation & Benefits:

• Ongoing Leadership Development Program and industry events
• One on One mentorship
• Full orientation program
• Access to Paul Davis University and regular training opportunities
• Benefits after three months and sick days with flexible schedule
• RRSP matching

Team Qualifications (Requirements):

• 3-5 years office experience
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to effectively present information in one‑on‑one, small or large group situations to customers, homeowners and employees in the organization
• Demonstrated ability to solve problems and make prudent decisions
• Strong knowledge of MS Office, RMS and Xactimate

Skills Desired of Team Member:

• Self‑motivated to get results
• Loves working with staff, clients and trades
• Effectively schedules ahead while maintaining flexibility
• Thrives under high performance environments
• Excellent interpersonal skills
• Is succinct and professional with written communication
• Enjoys taking care of others in their time of need

Compensation: $22.00 - $26.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise
Respect The Individual
Have Pride In What You Do

Our Mission:

Achievement you are most proud of in your life to date? (Does not have to be work related?) *

Which of our values do you align with the most? *

Do you have a clean criminal record? *

Describe your experience in a roll where you have had constant interruptions in your daily routine. *

Are you comfortable answering phones? *

Do you have your own vehicle to get to and from work? *

Some Potential Benefits May Include:

Because Paul Davis is a franchise organization, benefits vary based on franchisee.

Opportunity for Overtime

Paid Time Off

Opportunity for Advancement

Great Company Culture

In my job, I find stability, flexibility, personal development, and fulfillment. I have recommended Paul Davis as a place to work and will continue. Because the nature of our business is helping people, I find a trend of people who care a lot about their work, both at a franchise level and the corporate level.