Field Training Consultant

SuperMom's LLC; Edmonton; On-site; CAD 65,000 - 85,000; Full time

Job summary

7-Eleven is seeking a Field Training Consultant in Edmonton, AB to train field operations and store teams to uphold brand standards and profitability. You will manage learning experiences, schedule applications, coordinate supplies, facilitate sessions and evaluate learners while collaborating with store leadership.

The ideal candidate has a bachelor’s degree, 3+ years of relevant experience, and CPLP/SPHR/PHR/APTD/CPTD certifications.

Qualifications

• Bachelors/4 Yr Degree required.
• 3+ years of relevant work experience.
• 3+ years of management experience.
• Certifications: CPLP, SPHR, PHR, APTD, CPTD.

Responsibilities

• Use communication, coaching and feedback skills to deliver training programs.
• Manage all aspects of the learning experience, including scheduling, supply orders, facilitation and evaluation.
• Provide feedback throughout the training program in written and verbal form.
• Communicate progress to field representatives within appropriate timeframes.
• Provide prompt, courteous service and interactions with learners, addressing concerns professionally.
• Motivate store teams and learners to improve sales and customer service.
• Maintain Training Center to defined standards and address issues with the ops team.
• Collaborate with Training Center Store Manager/FC/AL/MM/ML to motivate staff to meet standards.

Skills

Communication skills

Coaching

Feedback delivery

Retail/restaurant operations

Education

Bachelors/4 Yr Degree

Tools

Microsoft Office Suite

Job description

Field Training Consultant page is loaded## Field Training Consultantlocations: Edmonton, ABtime type: Full timeposted on: Posted Todayjob requisition id: R26\\_5915*7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to \"activate awesome\" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.***JOB SUMMARY:**The Field Training Consultant helps new and existing Field Operations and Store Support Center employees and Franchisees gain the knowledge and skills necessary to run profitable stores with high brand standards. Field Training Consultants are also responsible for continuously improving and maximizing their impact on the Training Centers, Training Center Associates, and Learners they support.**KEY DUTIES AND RESPONSIBILITES:**- Use communication, coaching and feedback skills to deliver training programs.- Manage all aspects of the learning experience, including: application check scheduling, supply orders, facilitation, and evaluation of learners.- Provide feedback (both written and verbal) throughout the training program.- Communicate progress to field representatives within appropriate timeframes.- Provide prompt, efficient and courteous service and interactions with learners and respond to their concerns in a professional manner.- Motivate store teams and learners to increase sales and ensure efficiency to promote good customer service.- Maintain the Training Center to defined standards and immediately address issues in the Training Center or training store with ops team.- Collaborate with and influence the Training Center Store Manager/FC or AL/MM or ML to motivate store staff to execute all processes to standards.- Serve as a role model for store staff and learners on good customer service, effective customer complaint resolution, executing bank policies to standard, and all quality and cleanliness processes.**EDUCATION AND EXPERIENCE:****EDUCATION:** Bachelors/4 Yr Degree**YEARS OF RELEVANT WORK EXPERIENCE:** 3+ years**YEARS OF MANAGEMENT EXPERIENCE:** 3+ years**CERTIFICATIONS / LICENSES:** CPLP, SPHR, PHR, APTD, CPTD**SPECIFIC KNOWLEDGE AND SKILLS:**- Adept and leveraging technology for communication- Strong skills using the Microsoft Office Suite (Word, PPT, Excel)- Previous Operations experience in a retail or restaurant environment- Previous experience as a Multi-Unit Manger or high volume single store location preferredThe ideal candidate must reside in Edmonton, AB.*This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.**If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.**For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this* *.**For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this* *.*As proud founders of the world's first convenience store, 7-Eleven's top priority has always been to give customers the most convenient experience possible to consistently meet their needs. 7-Eleven aims to be a one-stop shop for consumers - a place people can always rely on to deliver what they want, when, where and how they want it. This goal continues to shape 7-Eleven's ethos, driving 7-Eleven's expansion into operating Speedway(R), Stripes(R), Laredo Taco Company(R) and Raise the Roost(R) Chicken and Biscuits, with locations, as well as proprietary products and services including 7NOW(R), 7Rewards(R), Speedy Rewards(R) and 7-Eleven Fleet(TM), throughout the U.S.