Field Technology Manager — Restaurant Tech & Ops

Popeyes; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading global quick service restaurant company is seeking a Field Technology Manager in Toronto, ON. This role involves overseeing technology support initiatives for Burger King Franchised Restaurants, enhancing systems for operational excellence, and managing incident responses. Candidates should possess over 5 years of IT management experience, a Bachelor's degree, and a strong technical grasp of restaurant technologies. The position requires up to 30-40% travel across Canada and offers a range of progressive benefits focused on wellness.

Benefits

Comprehensive paid parental leave

Free telemedicine

Mental wellness support

Qualifications

• 5+ years of experience in IT service management or technical support.
• Strong understanding of restaurant technology systems.
• Technical knowledge in networking and troubleshooting.

Responsibilities

• Own the strategic roadmap for the Burger King Canada tech stack.
• Manage incident response and resolution for Franchised Restaurants.
• Establish continuous process improvement cycles for technology systems.

Skills

IT service management

Technical support

Information security

Network troubleshooting

Bilingual (English/French)

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Office 365

Tableau

Grafana

Datadog

SQL

Job description

A leading global quick service restaurant company is seeking a Field Technology Manager in Toronto, ON. This role involves overseeing technology support initiatives for Burger King Franchised Restaurants, enhancing systems for operational excellence, and managing incident responses. Candidates should possess over 5 years of IT management experience, a Bachelor's degree, and a strong technical grasp of restaurant technologies. The position requires up to 30-40% travel across Canada and offers a range of progressive benefits focused on wellness.