Field Technician

this opportunity; Halifax; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading telecommunications provider is seeking a Field Technician in Halifax. This role involves on-site support and management of network issues. Candidates must have a degree in Electronics and experience in telecommunications. Responsibilities include troubleshooting, maintenance routines, and compliance with health and safety standards. Competitive compensation and excellent benefits are offered.

Benefits

Competitive Salary

Health Benefits

Retirement Plan

Qualifications

• Two plus years of experience in the telecommunications industry is preferred.
• Certification related to EHS/OHS (Environmental Health & Safety).
• Knowledge of service networks including GSM, WCDMA, and LTE.

Responsibilities

• Respond to network problems by performing effective troubleshooting.
• Coordinate with other technicians to maintain service levels.
• Perform preventive maintenance routines.

Skills

Telecommunications knowledge

Customer service

Troubleshooting

Project Coordination

Field Service

Education

Bachelor's Diploma or Certificate degree in Electronics

Job description

Overview

Join our Team

Location : Halifax Nova Scotia

At this time Ericsson Canada Inc. does not provide immigration assistance / sponsorship now or in the future for this position.

About this opportunity :

We are now looking for a Field Technician. This role is responsible for the coordination management and execution of Field Services activities in support of other Service Functions (SF) within Operations and Engineering. The primary focus is on in-site activities to ensure services provided to customers remain continuously available and meet defined Service Level Agreement (SLA) performance levels.

This is a local role predominantly involving on-site support for Operations and some SIP functions particularly in connection with engineering or deployment activities. Additionally the Field Technician is expected to ensure all work is executed in compliance with Project OHS (Occupational Health and Safety) requirements.

What you will do

• Respond to corrective network problems by performing effective and efficient problem analysis rapid troubleshooting diagnosis and prompt repair of equipment to ensure service restoral objectives are met.
• Coordinate with other technicians and departments as required to maintain service levels.
• Plan and implement preventive maintenance routines to ensure network performance standards are met.
• Perform cutovers and upgrades on the network as directed by work orders.
• Maintain up-to-date site documentation as outlined by the EWO initiative.
• Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications.
• Microwave and Transmission experience (e.g. DS1 DS2 DS3) would be beneficial.
• Gain in-depth knowledge of key quality service indicators within the geographic area of responsibility.
• Knowledge of Optical Fibre SONET and TCP / IP is required.
• Participate in retune activities related to network optimization and build projects.
• Maintain inventory of required parts and perform regular audits to ensure availability.
• Complete administrative reporting including mileage timesheets expenses equipment logs and deficiency ticket updates.
• Test hand-offs RSSI transmit levels on mobiles monitor dropped calls and investigate any performance changes.
• Document activities for future assessment and analysis.
• Maintain current documentation of site status and complete trouble tickets incident reports and other required documentation.
• Shift work overtime and 24-hour on-call support are required on a regular rotational basis.

The skills you bring

• Bachelors Diploma or Certificate degree in Electronics or any other related field.
• Two plus years of experience in the telecommunications industry
• Certification related to EHS / OHS (Environmental Health & Safety / Occupational Health & Safety)
• Knowledge of service networks including GSM WCDMA and LTE
• Understanding of service and service application implementation / integration
• Familiarity with site-related issues
• Knowledge of the operation and maintenance of multivendor telecommunications equipment
• Awareness and adherence to Ericsson Life Saving Rules
• Proven understanding of instructions standard operating procedures and processes
• Experience with :
• Hazard identification and risk assessment
• Accident investigation or root cause analysis (RCA)
• Working at heights including climbing and tower access
• RF / EMF awareness
• Lone work requirements
• First Aid
• Responsible driving and vehicle inspection

What happens once you apply

Click Hereto find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences perspectives and skillsets. We truly believe this approach drives innovation which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson is proud to be an Equal Opportunity employer learn more.

If you need assistance or to request an accommodation due to a disability please contact Ericsson at .

DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities duties and skills required for this position and you may be required to perform additional job tasks as assigned.

Primary country and city : Canada (CA) Nova Scotia

Job details : Automated Operations Engineer

Compensation and Benefits at Ericsson

At Ericsson we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary offered is dependent on various factors including but not limited to location and the candidates combination of job-related knowledge qualifications skills education training and experience.

Short-Term Variable Compensation Plan : Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the units objectives individual performance and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of 2 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost of the Deluxe medical and dental plan coverages for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. Ericssons Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employees contribution into the Registered Retirement Savings Plan up to 8% of the employees contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage as well as short-term disability coverage. Employees also have the option to participate in Ericssons Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation 3-5 personal days (depending on role) 10 holidays 1 volunteer day and sick days. Please note paid time off is pro-rated based on the employees start date. Furthermore Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs educational assistance matching gifts and recognition programs.

Required Experience :

IC

Key Skills

• Computer Hardware
• Customer Service
• Hand Tools
• Computer Networking
• Field Service
• POS
• Windows
• Mechanical Knowledge
• Service Technician Experience
• Merchandising
• Project Coordination
• Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1