Field Support Engineer

Cognizant; Vancouver; On-site; CAD 70,000 - 99,000; Full time

Job summary

A leading IT services company is seeking a Deskside Support / Field Engineer in Vancouver to provide comprehensive IT support, including network troubleshooting and desktop support. Candidates should have 7-8 years of IT experience with strong technical skills and customer service orientation. The role offers competitive salary and benefits, including performance-based bonuses.

Benefits

Competitive salary

Performance-based bonus

Benefits for well-being

Qualifications

• 7–8 years of hands-on experience in IT support, preferably in enterprise or field service environments.
• Strong knowledge of Windows, Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security.
• Experience with remote support tools (e.g., Bomgar, TeamViewer) and ticketing systems.

Responsibilities

• Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve network connectivity issues.
• Perform hardware and software installations, upgrades, and configurations.

Skills

IT support

network troubleshooting

desktop support

end-user computing

communication skills

Tools

Windows

Mac OS

Microsoft 365

TCP/IP

SCCM

ServiceNow

Job description

Position Overview

We are seeking a seasoned Deskside Support / Field Engineer with 7–8 years of experience in IT support, specializing in network troubleshooting, desktop support, and end-user computing. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset, capable of delivering high-quality support in dynamic enterprise environments.

Key Responsibilities

• Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams.
• Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments.
• Support Active Directory, group policies, and user account management.
• Manage OS imaging, software deployment, and patching using tools like SCCM or Intune.
• Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation.
• Collaborate with infrastructure and application teams to support end-user computing projects.
• Provide Smart Hands support for data center equipment, network devices, and AV systems.
• Maintain inventory of IT assets and ensure compliance with asset management policies.
• Deliver VIP support and maintain high levels of customer satisfaction.

Required Skills & Experience

• 7–8 years of hands-on experience in IT support, preferably in enterprise or field service environments.
• Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security.
• Experience with remote support tools (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics.
• Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert).
• Proven ability to work independently in field or dispatch roles, managing multiple priorities.
• Excellent communication and interpersonal skills to interact with technical and non-technical users.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
• Experience supporting cloud-based desktop environments.

Work Environment

• Onsite and field-based support across client or internal locations.
• May require travel and flexible hours based on support needs.
• Ability to lift and move IT equipment as needed.

Applications will be accepted until Nov 3,2025.

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $50,000 – $70,000per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.