Field Supervisor (Security)

Paladin Security; Winnipeg; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading security firm in Winnipeg is seeking a Field Supervisor to oversee after-hours operations and ensure quality service delivery. The supervisor will act as a point of contact for field staff, engage in incident management, and conduct quality assurance visits at various locations. Candidates must possess a valid Manitoba Security License, CPR Level C, and a minimum of two years of security experience. Benefits offered include medical and dental insurance, with opportunities for internal promotions.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Qualifications

• Valid Driver's License required.
• Standard First Aid, CPR Level C certification necessary.
• A minimum of 2 years of security experience mandated.
• At least 1 year of security supervisory experience needed.
• Valid Manitoba Security License essential.

Responsibilities

• Manage after-hours scheduling and ensure quality control in the field.
• Oversee incident management and investigations.
• Conduct proactive quality assurance visits to all sites.
• Assist mobile team with patrols when required.

Skills

Incident Management

Coaching

Quality Assurance

Resource Allocation

Tools

WINTEAM

Job description

Overview

The Field Supervisor will be responsible for managing after-hours scheduling operations and ensuring quality control in the field, 24 hours a day. This will be achieved by acting as a single point of contact for officers, coaching and supporting field staff, leading incident management and investigations, prioritizing response and resource allocation, liaising with internal stakeholders, and engaging with clients as needed.

Job Duties Include, but Are Not Limited To:

• Manage after-hours short-notice book-offs using WINTEAM, remaining on standby until a replacement is confirmed and on site. The same process applies to all urgent coverage requests.
• Visit all special contract sites at start-up to establish post orders and train officers on reporting software.
• Oversee support and service delivery functions at static sites and within mobile operations.
• Assist the mobile team with ad-hoc patrols when required.
• Monitor and respond to alarm calls in a timely and efficient manner.
• Ensure successful completion of priority operational tasks as requested by the Client Service team, and communicate outcomes and feedback.
• Attend and support all escalated incidents and investigations, including operational occurrences, workplace injuries, and officer conduct matters.
• Conduct proactive quality assurance visits across all Paladin sites to ensure staff are properly trained and deliver services to the highest standard.
• Complete Security Program Audits of site equipment, documentation, staff training, and compliance in coordination with the Client Service team.
• Handle escalated staffing issues, disciplinary matters, interpersonal concerns, employee recognition, and accolades.
• Perform other duties as required to support Paladin’s operational needs.

Certification Requirements (All)

• Valid Driver's License
• Standard First Aid, CPR Level C
• Minimum of 2 Years Security Experience
• Minimum 1 year of Security Supervisory Experience
• Valid Manitoba Security License

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance

This job reports to the Operations Manager

This is a Full-Time position