Field Supervisor - Existing Installations Job Details | Schindler Group

Schindler Group; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading global elevator company seeks a Field Supervisor in Vancouver, BC. The role involves managing operations, ensuring customer satisfaction, and leading field personnel while promoting safety and quality standards. Candidates should have 3-5 years of experience in the elevator industry or in a similar field. Competitive salary and benefits offered.

Benefits

Competitive salary

Bonus incentive program

Professional development opportunities

Health, dental & vision plans

Generous paid time off

Tuition reimbursement program

Group RRSP with company match

Qualifications

• 3-5 years in elevator industry or related experience, or similar field involving sales and servicing of capital equipment.
• Ability to motivate and guide team members.
• People management skills including recruiting and training staff.

Responsibilities

• Build and maintain favorable client relationships.
• Ensure customer needs are met promptly and professionally.
• Manage customer complaints and mobilize resources as needed.

Skills

Coaching and mentoring

Strong communication skills

Problem-solving

Adaptability

Presentation skills

Education

Post-secondary education in Business or Engineering

Tools

MS Office

Job description

Overview

Location: Vancouver, BC, Canada

Join Schindler Elevator Corporation as a Field Supervisor - Existing Installations. You will be the primary point of contact for customers within the business unit and will lead an area of Field Operations within a Region. The role manages all resources in accordance with company rules to meet branch targets and ensure customer satisfaction, with safety, quality, and cost management as key performance indicators.

Schindler elevators, escalators and moving walks safely transport billions of people daily. Our team is focused on innovation, safety, ethics, and sustainable access for communities. Our Canadian headquarters are in Toronto, and Schindler products can be found in many prominent buildings across the country.

This is a full-time, permanent position.

Responsibilities

Your main responsibilities

• Customer and Account Management
• Build and maintain favorable client relationships
• Ensure customer needs or inquiries are met promptly and professionally through effective communications
• Address customer complaints to satisfactory resolution and mobilize internal resources as needed
• Interpret concerns to minimize cost and resource disruption while maximizing satisfaction

• Portfolio Growth and Retention
• Understand company financial goals and meet or exceed sales and customer objectives
• Plan, develop and implement sales strategies aligned with internal strategy and customer requirements
• Present information for service and fixed-price repair offerings
• Identify and pursue potential customers to support growth objectives
• Analyze needs and secure business through products and services
• Work with owners/building management to obtain maintenance agreements and renewals; update systems as needed for code or technology changes
• Provide competitive data for market targeting and pricing input

• Process Management and Administration
• Develop sales proposals and prepare estimates for products and services
• Utilize systems effectively and follow best practices (BDP)
• Maintain required customer information and files
• Coordinate with Contract Control on sales contracts
• Manage accounts receivable for assigned accounts
• Participate in professional development programs to enhance product knowledge

• Safety and Supervision
• Implement customer and company requirements for quality, performance, reliability and safety
• Ensure high-quality standards, training and performance of field personnel
• Mentor and guide hourly field employees; adjust manpower to meet customer requirements
• Provide leadership on motivation, training and work assignments
• Coach employees on company methods of quality, productivity and safety
• Monitor the work of hourly field staff and review time tickets
• Foster teamwork and continuous improvement

• Financial Management
• Manage and support service work within the area of responsibility and budget

• Process and Quality Management
• Program field audits to ensure conformance with quality, completeness, and safety standards
• Implement route management to standardize preventive maintenance while optimizing manpower
• Provide technical support to Sales and Field staff
• Ensure ISO compliance

What you bring

• Post-secondary education, preferably in Business or Engineering
• 3–5 years in elevator industry or related experience, or similar field involving sales and servicing of capital equipment
• Proficient in MS Office
• Coaching and mentoring: ability to motivate and guide team members
• Strong communication and customer service skills; leadership aptitude
• People management: ability to recruit, train, supervise and evaluate staff
• Persuasion skills for internal and external stakeholders
• Presentation skills; ability to convey information clearly
• Problem-solving: assess issues, explore alternatives, develop solutions and negotiate
• Teamwork: able to collaborate across all levels
• Adaptability: embrace new concepts and change

What’s in it for you?

• Competitive salary (commensurate with experience)
• Competitive bonus incentive program or commission plan
• Professional and leadership development opportunities
• Extended health, dental & vision plans
• Generous paid time off
• Tution reimbursement program
• Group RRSP with company match

We Elevate Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising safety and sustainability standards. We value diverse skills and perspectives as we shape sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.

By submitting this application, you consent to Schindler Elevator Corporation sharing your application details with third-party recruitment partners and affiliates.

Schindler Group values inclusion and diversity and practices equity to create equal opportunities for all. We strive to ensure all qualified applicants are considered for employment without regard to age, race, ethnicity, color, religious belief, gender identity, sexual orientation, marital status, national origin, genetics, health, disability or veteran status.