Field Supervisor - Existing Installations

Schindler Group; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading elevator services company in Vancouver is seeking a Field Supervisor - Existing Installations. This full-time role requires managing customer relationships and ensuring compliance with quality and safety standards. The ideal candidate has 3-5 years of experience in the elevator industry, strong leadership skills, and proficiency in MS Office. They will also oversee financial management and support field staff development.

Benefits

Competitive Salary

Bonus Incentive Program

Professional Development Opportunities

Extended Health, Dental & Vision Plans

Generous Paid Time Off

Tuition Reimbursement

Group RRSP with Company Match

Qualifications

• 3-5 years in the elevator industry or related experience.
• Proficient in MS Office tools.
• Solid leadership skills and ability to motivate team members.

Responsibilities

• Manage resources within Field Operations for customer satisfaction.
• Build and maintain client relationships to meet financial goals.
• Ensure company compliance with quality and safety standards.

Skills

Relationship Building

Sales Strategy

Coaching and Mentoring

Problem Solving

Customer Service

Teamwork

Education

Post Secondary – preferably in Business or Engineering

Tools

MS Office

Job description

Your main responsibilities

We are currently recruiting for a Field Supervisor - Existing Installations to join our Team in Vancouver. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region. The Field Supervisor - Existing Installations is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include : Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management. This is a full time and permanent role.

Customer and Account Management

• Build and maintain favorable client relationships
• Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

Portfolio Growth and Retention

• Understand financial goals and expectations of company, and meet and / or exceed assigned sales and customer objectives
• Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
• Assemble and present information for service and fixed priced repair offerings
• Identify and pursue potential customers to drive and support strategic growth objectives
• Analyze customer needs and secure desirable business through application of company products and services
• Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
• Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process Management and Administration

• Develop sales proposals and prepare estimates for the sale of company products and services
• Assure full utilization of systems and follow best demonstrated practices (BDP)
• Prepare and maintain required customer information and files in accordance with established procedures
• Work in cooperation with Contract Control on sales contract agreements
• Accounts receivable management for assigned accounts
• Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Safety and Supervision

• Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
• Ensure exceptional quality standards, training and performance of field personnel
• Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
• Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
• Coach hourly field employees Company’s methods of quality, productivity and safety
• Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
• Review of time tickets for accuracy and maintain vacation schedules
• Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management

• Manage / support all service work in area of responsibility within framework of financial budget

Process and Quality Management

• Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
• Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
• Provide technical support to Sales and Field employees
• Ensure ISO compliance

What you bring

• Post Secondary – preferably in Business or Engineering
• 3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
• Proficient in MS Office
• Coaching and Mentoring : ability to motivate and guide team members
• Communication : Communicate clearly and articulately
• Customer Service : Demonstrate costumer focus through improving performance
• Leadership : Possess solid leadership skills
• People Management : Ability to select, train, supervise and evaluate staff
• Persuasion : Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
• Presentation : Ability to present materials clearly
• Problem Solving : Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Teamwork : Ability to interact with all levels and be an integral part of the operation
• Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

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