Field Services Manager

Crown Equipment; Town of Mulgrave; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global materials handling company is seeking a Field Service Manager to lead the Mulgrave Service team. This role involves delivering excellent technical services, managing customer relationships, and overseeing the performance of field technicians. The successful candidate will have strong management experience in the materials handling sector and the ability to foster a high-performing team. Join us to drive operational excellence and make a real impact in a competitive industry.

Benefits

Benefits program with discounts from 400+ retailers

Access to health and wellbeing platform

Corporate rates for private health insurance

Inclusive working environment

Employee assistance program

Qualifications

• Ability to inspire and motivate a high-performing team.
• Track record of managing customer relationships.
• Capacity to deliver exceptional customer experiences.

Responsibilities

• Deliver on service agreements and increase customer satisfaction.
• Manage overall selection, preparation and training of field service staff.
• Pursue new business and conduct service presentations.

Skills

Proven management experience

Strong background in Materials Handling

Excellent communication skills

Problem-solving abilities

Negotiation skills

Resilience

Organisational skills

Job description

We’re seeking an energetic, results-driven leader to join our Mulgrave Service team as Field Service Manager. In this role, you’ll take charge of a skilled team of site and field technicians, driving operational excellence and ensuring top-tier technical service delivery.

Reporting to the Branch Service Manager, you’ll play a key role in strengthening our market-leading brand by building and maintaining strong business partnerships in a dynamic, competitive industry. This is your chance to lead, innovate, and make a real impact.

Responsibilities & Duties

• Deliver on service agreements and increase customer satisfaction.
• Maintain direct contact with current and prospective customers.
• Deliver excellent customer service, manage customer relations and promote customer retention.
• Manage the overall selection, preparation and training of the field service staff.
• Provide skill development and improve work performance to achieve overall growth and business success.
• Ensure that technician's performance is monitored daily and in line with the weekly service KPI's.
• Management of work allocation to ensure that the Company meets its customer requirements.
• Effectively manage labour productivity within your designated area.
• Identify shortfalls in performance and address these concerns as required.
• Identifying areas for continuous improvement and implement changes designed to set industry best practice.
• Actively pursuing new business and conducting service presentations.

Skills & Experience

We’re looking for a passionate, results-driven leader who thrives on solving problems and delivering exceptional customer experiences. You’ll bring proven management experience, the confidence to lead, and the ability to inspire and motivate a high-performing team in a fast-paced, competitive environment.

With a strong background in Materials Handling, Automotive, or Capital Equipment industries, you’ll have a track record of managing customer relationships, driving new business, and achieving outstanding results. High energy, resilience, superior organisational skills, clear communication, and sharp negotiation ability are essential to succeed in this role.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.