Field Services Manager

Upstream Data Inc.; City of Lloydminster; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading energy services company in Lloydminster is seeking a Field Services Manager to oversee field activities, ensuring effective service delivery and customer satisfaction. The role requires strong mechanical knowledge of natural gas engines and 15+ years of field service experience. This full-time position involves leading a team, managing service schedules, and developing contracts for business growth.

Qualifications

• Strong mechanical knowledge of natural gas engines, generators, and oilfield production systems.
• 15+ years of experience in field services or related roles.
• Experience leading technical teams.

Responsibilities

• Oversee and coordinate field service activities.
• Administer warranty claims and ensure customer satisfaction.
• Develop business plans for new service agreements.

Skills

Mechanical knowledge of natural gas engines

15+ years in field services

Leadership experience

Organizational skills

Communication skills

Proficiency in MS Office

Valid driver’s license

Tools

Service management software

Job description

Position Summary

The Field Services Manager is responsible for overseeing and coordinating all field service activities for Upstream Data. This role ensures efficient planning, execution, and follow-up of preventative maintenance, warranty processes, and service calls, while also supporting business growth through customer relationship management and contract development. The Field Services Manager will manage the field services team and serve as the main point of contact for customers regarding field service operations.

Qualifications

• Strong mechanical knowledge of natural gas engines, generators, variable speed drives and/or oilfield artificial lift production systems.
• 15+ years of experience in field services, coordination, maintenance planning, or related mechanical/operations roles.
• Leadership experience with the ability to manage and motivate a technical team.
• Strong organizational and time management skills with a focus on efficiency.
• Excellent communication and customer service skills.
• Proficiency in MS Office, Google Suite and service management software is an asset.
• Valid driver’s license and ability to travel to field locations as required.
• Ability to provide a clean driver’s abstract.

Job Duties

Service Planning & Coordination

• Forecast upcoming preventative maintenance (PM) requirements and create service schedules.
• Consolidate and optimized PM and service callouts into efficient field trips to optimize costs and downtime.
• Assign and coordinate daily activities of field service technicians.

Warranty & Compliance

• Administer and execute warranty claim processes, ensuring timely communication with customers, operations, and administration.
• Maintain accurate service records, reports, and compliance documentation.

Customer Service & Satisfaction

• Follow up on completed service calls to ensure customer satisfaction and address any outstanding concerns.
• Act as a key contact for field service customers, building and maintaining strong relationships.
• Collaborate with Sales team to identify and implement improvements needed to increase customer retention and growth

Business Development & Strategy

• Develop and implement a business plan for securing new maintenance contracts and service agreements.
• Support the establishment of new field service locations in alignment with company growth objectives.
• Identify and engage with key field services subcontractors

Team Leadership

• Lead, mentor, and support field service team members to ensure high performance and safety standards.
• Foster a culture of accountability, communication, and continuous improvement within the team.

All other tasks and duties as assigned.

Work Conditions

• Use of Personal Protective Equipment (PPE) may be required (e.g., hard hats, safety boots).
• Exposure to outdoor conditions including heat, cold, dust, and noise may occur.
• Manual dexterity and the ability to lift, climb, and work in varying physical conditions are occasionally required.
• Primarily office-based in Lloydminster with frequent travel to field sites. Full-time, salaried position with occasional after-hours or weekend requirements based on service needs.

Working Hours

Normal working hours are 8 working hours from 8:00 am – 4:30 pm Monday-Friday with a 30 minute lunch break. Employee is expected to start work no later than 8:00 am weekdays