Field Service Technician - Surgical Workflows - GTA

Getinge; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading medical technology company is looking for a Field Service Technician in the Greater Toronto Area. You'll provide maintenance and repair services for surgical devices, ensuring high-quality service and customer satisfaction. Candidates should have 3-5 years of relevant experience and strong technical skills. Comprehensive benefits package offered, including health insurance and a registered pension plan.

Benefits

Health, Dental, Vision insurance

Registered Pension Plan with company match

Paid Time Off

Wellness initiative

Tuition Reimbursement

Qualifications

• 3-5 years of relevant business experience in field service.
• Capability to travel internationally and possess a valid driver's license.

Responsibilities

• Provide preventative maintenance and repair services.
• Maintain service contracts and pursue renewal opportunities.
• Establish and maintain positive relationships with customers.
• Document all service activities in accordance with policies.

Skills

Troubleshooting skills

Strong communication skills

Time management

Interpersonal skills

Basic Microsoft Office skills

Job description

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Field Service Technician - Surgical Workflows - GTA

Date: Aug 27, 2025

Location:

Mississauga, CA

Company: Getinge Canada, Ltd

Remote Work: Field

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Within the Service department, we are looking for…

Field Service Technician, Surgical Workflows

The Field Service Technician for the Surgical Workflows (Surgical Workplaces and Infection Control) business unit provides preventative maintenance and repair services at the customer’s establishment. This will include working with sterilizers, washers, surgical tables, lights, and other medical devices. They will follow the manufacturer’s instructions and utilize mechanical, hydraulic, and electronic equipment knowledge. They will also actively promote Getinge’s service and equipment offerings. This position may also be responsible for high-level security facilities.

The Position

This role is responsible for:

• Providing preventative maintenance and repair service at customer establishments in accordance with established procedures and techniques using proper tools, test equipment and replacement parts.
• Maintain all service contracts in accordance with service policies and procedures and actively pursue the renewal of existing contracts. This includes identifying potential service contract customers, providing contract quotations and ensuring the timely closing of all new contract proposals.
• Comply with all health and safety codes and procedures mandated by Getinge policies, customer requirements and regulatory agencies.
• Establish and maintain positive and cooperative working relationships with customers and all Getinge personnel.
• Maintain personal competence for meeting job responsibilities by using product information and technical data from Getinge and others.
• Participate in training seminars, meetings, and on-the-job training programs. Demonstrate an understanding of and an ability to apply concepts and knowledge obtained from these training and skill development sources.
• Document all activities in accordance with Service policies and procedures.
• Maintain expenses and required inventory within guidelines and limits established by Getinge and the Regional Service Manager.
• Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
• Provide services to customers in accordance with the terms, conditions and responsibilities stated in Getinge’s published warranty and maintenance contract policies.
• Satisfactorily complete all training required by Getinge training and certification processes, regulatory bodies, and quality systems.
• Providing customers with on-call availability, where applicable.
• Perform other related duties as assigned.

This role will be located inGreat Toronto Area, ON

The Ideal Candidate

We are looking for the following experience, knowledge, and abilities:

• 3-5 years of relevant business experience, including working in a high-volume field service environment.
• Strong troubleshooting and technical skills.
• Strong verbal and written communication skills.
• Capable of managing time and resources within the assigned territory in conjunction with near-term plans to achieve the territory’s objectives.
• Ensure compliance with governmental regulations and maintain honesty, integrity, and excellent work ethics.
• Able to enhance teamwork within the region and maintain a collaborative relationship with all levels of the organization.
• Able to influence others and function effectively in a team selling approach.
• Excellent interpersonal, organizational, communication and listening skills.
• Demonstrated ability to achieve service quota.
• Basic to intermediate Microsoft Office skills in Excel, Word, and Outlook.
• Ability to travel internationally (Passport required).
• Ability to drive a company vehicle (valid driver’s license required).
• Assurance vie

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, Vision and Travel insurance benefits
• Registered Pension Plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Hybrid Work Arrangements (where applicable)
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer. Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.