Field Service Technician (Production Print) (Moncton)

Konica Minolta Business Solutions Canada; City of Moncton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology solutions company in Moncton, Canada is seeking a skilled Production Print Field Service Technician to support production print equipment. The ideal candidate will have a passion for problem solving and customer service, and will be responsible for on-site maintenance and repairs. Extensive experience in servicing production print machinery and excellent communication skills are essential for this role, along with the ability to work independently.

Benefits

Competitive compensation

Comprehensive benefits package

Continuous learning opportunities

Supportive team environment

Qualifications

• Demonstrated experience in servicing and repairing production print machinery.
• Proficient in mechanical and electrical troubleshooting within a production print environment.
• Exceptional communication skills and a strong customer service orientation.

Responsibilities

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly.
• Conduct regular inspections and implement preventive maintenance.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service orientation

Communication skills

Knowledge of production print technologies

Job description

Overview

Join Our Team as a Production Print Field Service Technician! We are looking for a skilled technician to support the production print environment and troubleshoot issues in a fast‑paced, forward-thinking setting. Passion for problem solving, customer service, and innovation is essential.

Responsibilities

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly to minimize production downtime.
• Conduct regular inspections and implement preventive maintenance procedures.
• Install, configure, and calibrate production print machinery for optimal performance.
• Collaborate closely with clients, delivering outstanding customer service and support.
• On-site service of MFPs.
• Maintain parts and call management as well as accurate records to achieve KPI targets.
• Learn new technologies, maintain accurate records, and assist other team members as required.
• 10% – lead referrals, assist with customer assessments and solution design.
• 90% – break-fix and customer support.
• Seek opportunities to improve territory parts budget and inventory control.
• Perform other relevant duties as assigned by management.

Qualifications

• Demonstrated experience in servicing and repairing production print machinery.
• Proficient in mechanical and electrical troubleshooting within a production print environment.
• Familiarity with a variety of production print technologies and systems.
• Exceptional communication skills and a strong customer service orientation.
• Ability to work independently and adapt to diverse client environments.

Network Skills

• Install and troubleshoot basic printing and scanning solutions.
• Microsoft OS peer-to-peer and client-side of server environments.
• Familiar with printing from common business apps.

Solutions Knowledge

• Basic understanding of solutions portfolio.

Product Knowledge

• Excellent working knowledge and certification of production systems.

Color Skills

• Working knowledge of calibration and RIP configurations.

Communication Skills

• Excellent verbal, written, and interpersonal communication.

Mentoring and Instruction

• 10% – based on technical expertise.

Pre/Post Consulting Ability

• Moderate.

Working Directions

• Requires limited assistance for more difficult problems.

Additional Requirements

• Must be positive, outgoing, self‑motivated and committed to building strong customer relations.
• Travelling within Canada; candidate must provide and maintain valid travel documents at own expense.
• Own vehicle and possess valid insurance with appropriate coverage and a valid driver’s license in good standing.
• Standby and after‑hours work may be required.
• Training may require after‑hours travel and stay overs including weekends.

Why Join Us?

• Opportunity to work with cutting‑edge production print technology.
• Competitive compensation and comprehensive benefits package.
• Supportive and collaborative team environment.
• Continuous learning and growth opportunities.
• Contribute to the success of an industry leader.

About Konica Minolta

Konica Minolta Business Solutions has more than 150 years of experience and is a leader in digital transformation, intelligent information management, and managed print services.

EEO Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.