Field Service Technician (Production) - Prince Edward Island

Xerox; Summerside; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company in Canada is seeking a Production Service Technician to provide exceptional service and maintenance on production equipment. Ideal candidates will have advanced troubleshooting skills, the ability to manage customer relations, and physical reliability. Join an inclusive environment that values diversity as we grow our technical services division.

Qualifications

• Experience in using a multi-meter to troubleshoot electrical circuits.
• Capability to read and comprehend electrical schematics.
• Ability to lift 50 pounds and perform physical tasks actively.

Responsibilities

• Manage call resolve issues according to SLA agreements.
• Perform repairs and maintenance on large scale production equipment.
• Serve as the primary customer contact for assigned equipment.
• Provide assistance to team members regarding repair best practices.

Skills

Senior Electromechanical experience

Time management skills

Ability to troubleshoot electrical circuits

Reliability

valid driver’s license and clean driving history

Job description

Job Description

Xerox is seeking a Production Service Technician to join our Technical Services division. We're an industry leader that's rapidly growing and have an immediate need for professional Production Service Technicians to delight our customers.

PRIMARY RESPONSIBILITIES:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction.
• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.

SKILLS AND QUALIFICATIONS:

• Senior Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.
• Superior time management skills and RELIABILITY. Our customers are counting on you.
• Valid driver's license, appropriate insurance coverage, and a clean driving history.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference of call load, territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Xerox is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace where everyone can thrive.