Field Service Technician - Prince Albert, SK

Xerox; Saskatoon; On-site; CAD 31,000 - 64,000; Full time

Job summary

A leading technology company is looking for a field service technician in Saskatoon. The role involves providing outstanding service, repairing devices using electro-mechanical skills, and achieving productivity goals. Candidates should have strong time management skills, be able to lift 50 pounds, and possess a valid driver's license. Full benefits and growth opportunities are included in the compensation package.

Benefits

Comprehensive benefits plan

Paid time off and holidays

Career development opportunities

Qualifications

• Experience in using a multimeter to troubleshoot electrical circuits.
• Military or veteran experience with electro-mechanical work preferred.
• Ability to lift 50 pounds and perform physical tasks.

Responsibilities

• Provide service to clients ensuring devices are working correctly.
• Repair devices using electro-mechanical skills and training provided.
• Achieve key productivity goals with required efficiency and response times.

Skills

Electro-mechanical experience

Time management skills

Ability to read electrical schematics

Punctuality

Driving skills with valid license

Job description

Overview

General Information for the field service technician role located in Prince Albert, Saskatoon, Saskatchewan, Canada. Full-time, experienced, with salary range CAD 31,800 – 63,600 annually. The compensation package includes a comprehensive benefits plan and eligibility for paid time off, holidays, disability, retirement benefits, and more. The posting notes that hourly rates may be shared based on location, and provides references to Xerox Careers and Xerox Job Search for current openings.

Primary Responsibilities

• Provide outstanding service to clients to ensure devices are working correctly and customers receive top-notch service.
• Use electro-mechanical skills to repair devices. Xerox provides training through certified instructors, online courses, and in-house training.
• Achieve key productivity goals, including five gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, 2–4 hour response times, and minimizing parts costs.

Skills and Qualifications

• Electro-mechanical experience, including using a multimeter to troubleshoot electrical circuits and the ability to read electrical schematics. Suitable backgrounds may include military or veteran experience with electro-mechanical work, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, or Repair roles.
• Superior time management skills and reliability. Punctuality and meeting deadlines are valued.
• Valid driver’s license and appropriate insurance coverage. A Motor Vehicle Record (MVR) is part of the technician background check.
• This is a highly active role requiring the ability to lift 50 pounds, plus walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is a priority around electrical components.

60-Day Success Milestones

Here’s what success looks like in the first 60 days:

• Complete new hire and technical training courses set up for success in subsequent categories.
• Understand the company and customer service culture, including call load expectations, territory alignment, and client satisfaction.
• Develop knowledge of equipment and inventory needs to support the assigned territory.
• Complete service calls independently and correctly.

Additional Benefits

• Substantial growth opportunities for future career development within a collaborative company culture.
• Full medical/dental/vision coverage, wellness credits, and a company contribution to a Health Savings Account.
• Paid time off, holidays, and personal days.

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