Field Service Technician - Kenora/Dryden, ON

Xerox; Dryden; On-site; CAD 39,000 - 79,000; Full time

Job summary

A technology company in Dryden, Ontario, seeks professional field service technicians to provide outstanding service and repair to clients' devices. This role requires electro-mechanical experience and a valid driver's license. Successful candidates will have growth opportunities and receive comprehensive benefits. Flexibility for travel to the U.S. for training is necessary.

Benefits

Full medical, dental, vision benefits

401(k) matching

Paid time off and personal days

Qualifications

• Experience in troubleshooting circuits using a multimeter and reading electrical schematics.
• Reliability and punctuality are essential.
• Physical ability to perform tasks involving lifting and mobility.

Responsibilities

• Provide outstanding service to clients.
• Use electro-mechanical skills to repair devices.
• Achieve productivity goals and respond promptly to service calls.

Skills

Electro-mechanical experience

Time-management skills

Ability to lift 50 pounds

Driver's license

Job description

Job Location

Dryden, Ontario, Canada

Compensation

Annual Base Salary: CAD $39,180 – $78,360.

About the Role

Our Technical Services division is growing rapidly and we need professional field service technicians to delight our customers. This role requires travel to the United States for training and you must hold an active U.S. visa.

Primary Responsibilities

• Provide outstanding service to our clients, ensuring devices are functioning correctly and receive top‑notch service at all times.
• Use electro‑mechanical skills to repair devices, with training provided by certified instructors, online resources, and in‑house programs. A good foundation of electrical and mechanical knowledge accelerates learning.
• Achieve key productivity goals, including 5 gross calls per day, an efficiency rating of 50% or higher (fixing right the first time), response time commitments of 2–4 hours, and minimizing parts costs.

Skills and Qualifications

• Electro‑mechanical experience: using a multimeter to troubleshoot circuits, reading electrical schematics, and experience as a military or veteran technician, HVAC/cable technician, electrician, automotive mechanic, or repair specialist.
• Superior time‑management skills and reliability. Punctuality and dependability are essential.
• Valid driver’s license with appropriate insurance coverage. A Motor Vehicle Record is part of the background check.
• Physical ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday.

Success in the First 60 Days

• Complete new‑hire training and technical training courses, establishing a solid foundation in company and customer‑service culture.
• Understand call load, territory alignment, and client‑satisfaction expectations.
• Gain thorough knowledge of equipment and inventory required to support your territory.
• Perform service calls independently and correctly.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative culture.
• Full medical, dental, vision, wellness credits, and a company contribution to a Health Savings Account and 401(k) matching.
• Paid time off, holidays, and personal days.