Field Service Technician I

Clever Devices Ltd.; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading transit technology company is seeking a Field Service Technician to handle service calls and perform diagnostic repairs. The role involves managing spare parts, maintaining service vehicles, and ensuring customer satisfaction. Candidates should have over 3 years of mechanical service experience and strong skills in electronics, troubleshooting, and problem-solving. Significant travel within the United States is required, up to 75%.

Qualifications

• 3+ years’ experience as a mechanical service technician.
• Hands on experience with electronics and computer systems.
• Clean driving record that is maintained for insurability.

Responsibilities

• Handles all service calls and completes diagnostic repairs.
• Manages spare parts inventory.
• Responsible for care and maintenance of a company service vehicle.
• Configures, repairs, maintains, updates and installs equipment.

Skills

Mechanical service technician experience

Electronics and computer systems

Networking and software applications

Troubleshooting and problem-solving

Strong computer skills

Organizational skills

Interpersonal skills

Time management skills

Education

A.A.S or equivalent

Job description

As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow and are looking for a Field Service Technician.

This position requires up to 75% travel.

Primary Responsibilities

• Handles all service calls and completes diagnostic repairs and maintenance updates
• Manages spare parts inventory
• Responsible for care and maintenance of a company service vehicle
• Maintains a thorough working knowledge of Clever Devices electronic and computerized equipment as well as associated software
• Configures, repairs, maintains, updates and installs Clever Devices equipment on a regular basis
• Serves as point of contact at customer location for any and all service inquiries
• Anticipates and troubleshoots any issues to ensure continual quality for the customer
• Proactively reports trends in repairs and maintenance to supervisor
• Creates and maintains a log of all service repairs, maintenance and updates
• Ensures all repairs and maintenance are completed to customers satisfaction
• Works onsite at the customer facility or at the Transit Authority, and maintains business etiquette standards of Clever Devices
• Ensures they maintain a clean work site whether at customer facility or Transit Authority.
• Position may require weekend, overnight, and on-call shifts

Skills Required

• 3+ years’ experience as a mechanical service technician
• Hands on experience with electronics and computer systems
• Working knowledge in networking and software applications
• Clean driving record that is maintained as such for insurability
• Superior trouble shooting and problem-solving skills
• Strong computer skills including working knowledge of MS Office including Word and Excel, and ability to learn new programs such as Axapta or customer specific software
• Strong organizational skills
• Good interpersonal skills
• Strong time management skills
• A.A.S or equivalent
• Ability to travel up to 75% within the United States.

Clever Devices is an affirmative action / equal opportunity employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.