Field Service Technician (GTA) - Virtual

Canon Canada; Toronto; Remote; CAD 45,000 - 70,000; Full time

Job summary

An established company is seeking a Field Service Technician for the Greater Toronto Area. This role involves providing customer service while learning to install and repair office equipment. Ideal candidates will have mechanical aptitude, excellent communication skills, and a background in electronics, with offerings of comprehensive health coverage and a remote-work option for increased flexibility.

Benefits

Comprehensive health coverage

Life insurance and wellness programs

Vacation and Paid Personal Time

Tuition Assistance Program

Employee referral program

Qualifications

• Mechanical aptitude and ability to work with minimal supervision.
• Experience with network connectivity is an asset.
• Possess a valid driver’s license and reliable transportation.

Responsibilities

• Install, configure, repair and maintain office products and systems at customer sites.
• Respond promptly to customer service calls.
• Complete preventative maintenance according to schedules.

Skills

Mechanical aptitude

Customer Service Aptitude

Time management

Communication skills

Education

Post-secondary technical/technologist course in electronics

Job description

Overview

Field Service Technician (GTA)

• Do you like working with your hands?
• Are you mechanically inclined?
• Do you want to learn a trade?

The Field Service Technician position offers an excellent opportunity for individuals seeking to launch a career in the mechanical field. As a Field Service Technician, you will be providing excellent customer service while you learn how to install and repair single and multi-functional office equipment and supporting software systems.

Responsibilities

Key Responsibilities

• Install, configure, repair and maintain Single-function / Multi-functional and company products and systems at customer sites
• Performing equipment service on a required basis within specific time parameters
• Responding to customer calls in a prompt and efficient manner
• Completing preventative maintenance according to regular schedules
• Maintaining all Company tools and materials, including an accurate inventory of parts
• Communicating with the Supervisor regularly on all aspects of service
• Completing required service and equipment performance reports as required
• Comply with established operational standards

Qualifications

To Succeed, You Will Need:

• Mechanical aptitude
• Experience with network connectivity is an asset
• Knowledge of and demonstrated ability to apply computer technology to customer requirements for networked products and systems solutions
• Post-secondary technical/technologist course in electronics preferred
• Customer Service Aptitude
• Excellent time management and communication skills
• CompTIA A+ and Network+ Certification is an asset
• Ability to work efficiently with minimal supervision
• Possess a valid driver’s license and reliable transportation required

*Occasional travel outside your region will be required.

Why Join?

VIRTUAL WORK

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

BENEFITS

• Comprehensive health coverage plan that includes medical, dental, and vision
• Life insurance, disability, and wellness programs
• Vacation, Paid Personal Time, and Sick Days
• Matching RRSP contribution & Profit Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships, and more!

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, an online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement