Field Service Technician - CNC Machines

Next Level Group; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading provider of CNC solutions in Toronto seeks a Field Engineer for on-site installation, maintenance, and repair of CNC Machine Tools. The ideal candidate will have technical experience in machine tools or automation, strong customer-oriented skills, and the ability to communicate effectively. This role requires travel within Southern Ontario and adherence to safety regulations.

Qualifications

• Experience in technical field support - machine tools, automation, or electromechanical controls.
• Valid driver’s license and ability to travel within Eastern Canada.

Responsibilities

• Provide on-site installation, repairs, and maintenance of CNC Machine Tools.
• Diagnose and troubleshoot defects in CNC Machine Tools.
• Provide detailed and accurate service reports and documentation.

Skills

Technical field support

Customer orientation

Excellent communication skills

Organizational skills

Education

Experience in machine tools or automation

Tools

CNC programming knowledge

Job description

Job Description

Job Description

Primary responsibilities will include :

Provide on-site installation, repairs, and maintenance of CNC Machine Tool product line.

Through preventative and corrective maintenance, ensure customer equipment performs at an optimal level of quality and efficiency.

Diagnose and troubleshoot defects in CNC Machine Tools.

Perform mechanical and electrical repairs on CNC machines and test for proper performance.

Investigate customer complaints and perform analysis to determine the cause of the problem.

Act as a liaison with the customer and providing customer support so that products are used at an optimal level.

Determine which replacement parts will be needed for service calls and ensure that they are available.

Provide detailed and accurate service reports and documentation.

Maintain all company-provided equipment, including tools and company service vehicle.

Understand and follow all service operations and procedures and submit completed company-required paperwork in a timely and accurate manner.

Must be available to travel as customer demands require and do so within company provided directions and guidelines.

Adhere to workplace safety policies, regulations and requirements

Assist other Field Engineers as directed.

Ideal candidate will have the following experience and education :

Experience in technical field support - machine tools, automation, or electromechanical controls.

Perform mechanical and electrical repairs on CNC machines and test for proper performance.

Install, commission, and align CNC Machine Tools.

CNC programming knowledge is a preferred asset.

Must be customer oriented, conscientious and career minded as well as organized and possessing excellent people skills.

Good communication skills, have a valid driver’s license and be able to travel within Eastern Canada but predominantly in Southern Ontario.