Field Service Technician - Automation

Sandvik; Saskatoon; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading global mining firm is seeking a Field Service Automation Technician in Saskatoon. The role involves troubleshooting and providing technical support for various mining equipment. The ideal candidate will have a deep understanding of technical support processes, strong communication skills, and a willingness to travel. The firm offers competitive compensation, including health benefits and ongoing training.

Benefits

Comprehensive compensation package

Paid training and development opportunities

Support from an experienced network of technicians

Qualifications

• Several years of practical experience in electric installation and troubleshooting.
• Excellent proficiency in reading electrical schematics.
• Ability to work varied shifts and travel for training.

Responsibilities

• Perform advanced repairs and inspections at customer sites.
• Support customer products and suggest improvements.
• Provide technical support and advice to the sales team.

Skills

Deep knowledge of technical support

PLC programming basics

Strong communication skills

Team player

Customer focused

Education

Mechanic / Electric specialist preferred

Tools

Diagnostic Manager (B&R)

Radial Laser System

GPR System

Job description

Sandvik Mining is seeking a

Field Service Automation Technician

Location Saskatoon

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Are you an Automation Technician, who is looking for a stable, permanent opportunity with a respected and growing company? We want to hear from you!

Benefits

• A comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits
• Paid training and development opportunities
• Support from an experienced network of technicians across the globe

At Sandvik, the Field Service Automation Technician, is responsible for the troubleshooting, through advanced problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations.

What you will be doing :

• Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
• Report and document results after above actions.
• Responsible for plan, conduct and maintain tools and equipment for service work.
• Support the customer’s product / equipment / processes by suggesting possible improvements to more advanced technical solutions and products.
• Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
• Provide advanced technical support and advice to the sales team.
• Ability to produce positive results in sales-client interventions.
• Guide and train colleagues in service methods and tools. Share own knowledge to enable colleagues to expand their knowledge.
• Onsite support (Service- and maintenance activities, fault finding, operator training) SW & HW updates at the machine. Technical support of sales area and end customer training.

Required Skills :

• Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers Diagnose with the system “Diagnostic Manager” (B&R)
• Tele Remote (Training with test jig in the E-Center)
• Visualisation, HMI
• Set up new flash card (B&R)
• Transfer new data files to PLC
• Radial Laser System – First Pass (Richter Wolfgang)
• GPR System – Second Pass, GEO, SEAM System
• Cutting Profile Adjustment / Alignment
• Knowledge / basics of PLC programming (it is an advantage)
• Several years of practical experience (electric installation, commissioning, troubleshooting etc.)
• Leading activities and responsible of workflow-procedures for different projects
• Team player, ability to withstand stress, solution-oriented, operating principle professional, and confident manner.
• Opened mind in dealing with the customers.

What you will bring along :

• Mechanic / Electric specialist is preferred
• Electric / Electronic (Switchboards / panels, low voltage application, Sensoric- and Actoric, PLC Sytems design & function)
• Implementation of technical solutions, carry out of improvements suggestions and optimizations activities.
• Customer focused, effective way of working.
• Excellent proficiency in reading electrical schematics.
• Strong written and verbal communication skills.
• Computer literacy (MS Office).
• Valid driver’s license and willingness to travel to local mine sites and across Western Canada as required.
• Ability and willingness to work varied shifts (as required)
• Must be legally eligible to work in Canada.
• Candidates must be open to traveling for training as part of the role. The training may take place in Europe and last up to six months.
• The candidate should have experience working with underground mining equipment, with a particular preference for expertise in mechanical cutting products used in mining operations.

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.